Wednesday, 29 April 2009

Final review: A Suit That Fits

When you collect your new suit from A Suit That Fits, five to six weeks after the fitting, the staff suggests a thorough examination of the fit. But I have always found that impossible to know until it has been worn on three or four different occasions.

Yes, you can immediately if the jacket is tight across the chest, the trousers feel uncomfortably snug or there is an alarming amount of air circulating about your ankles. But it is hard to remember everything else to check.

The staff itself can help a little here – suggesting sitting down in the trousers, for example, to make sure there is enough give in the crotch and thighs. But I always forget something that won’t come up until the third time I wear the suit: how secure the side-tabs on the trousers are or the narrowness of the ends of the sleeves.

So, I waited until now to give a decent review of my new suit. Broadly, the experience was positive. So many of my old suits are a little roomy in the waist (as I have lost weight in the past year) or never had their sleeves altered and are therefore a little long. Getting a new suit, therefore, that fits perfectly on the sleeves, the waist of the jacket and of the trousers is a pleasure.

The neck and shoulders fit well, as does the waistcoat – which is the hardest item to tailor. Unfortunately, the picture does not illustrate any of this particularly well as it is a stock image for the ASTF website. But one point is shown here: the collar of the jacket is forced away from the neck slightly by the collar of the waistcoat.

I enquired about this and was told that it is very tough to avoid when there is a collar on both the jacket and waistcoat. But then, my other waistcoats have a collar that stops short of the silk back, avoiding this problem. Perhaps a suggestion for collared waistcoats at ASTF in the future.

As mentioned previously, the material for ASTF suits is not amazing – roughly equivalent to a £250 or £300 suit on the high street. But then ASTF is great value that way, fitting much better for around the same price. And the company has started to introduce some more luxurious fabrics and one-offs.

I’m pretty satisfied with my suit, and I have two colleagues that are pretty happy with theirs – indeed, who are returning for second orders. If you’re looking to spend around that amount of money on the high street, don’t – go here instead.

**UPDATE**
Many customers of A Suit That Fits had a worse experience than me, as the comments to this post indicate. I recommend that readers look through those and consider my experience as just one of a range of experiences.
***

138 comments:

  1. I received a new suit from ASTF a few days ago and am pretty pleased. I went for their top quality fabric in dark gray with a slight pin strip and red herringbone lining. I have to say the fabric is lovely, especially the lining however I’m struggling to keep the crease in the trousers.

    After a few days wear I am going back this afternoon to have a couple of alternations.

    1 - The sleeves are too long, they cover my hand right down to my fingers and they are very wide, like a magician’s sleeve.

    2 - The trousers are quite tight around the middle of my thighs. I have weird legs in that I have very skinny knees but large thighs and ASTF has been unable to deal with that ‘out of the box’ so to speak.

    Hopefully these 2 small niggles can be fixed. Other than that I am very pleased with my purchase which came in at circa £500. In comparison to my other current suits; a £500 Boss Suit, a £500 CK Suit and a £350 Balmer suit, this is substantially better.

    Also o was measured by one of their tailors not myself.

    Regards

    Colin

    ReplyDelete
    Replies
    1. Dear Colin,

      I appreciate that your comments are form a long time ago and we have replied to you in a post below; however, at A Suit That Fits our aim is to ensure that our customers go away delighted. Therefore, I wanted to double check that everything is now satisfactory with your order.

      As mentioned above, we rely on all of our customer experiences as well as all of the customer feedback, wherever it may come from, to improve our service. In this light thank you very much for your feedback, and please do let me know on helen@asuitthatfits.co.uk if you need any more assistance.

      PS. The process of creating a bespoke suit can take time and there are usually small tweaks needed before the garment fits as the customer requires. For further details on our fitting process: http://astf.me/FittingGuide/

      Delete
  2. Thanks for that Colin, we're all about personal recommendations over here at Permanent Style.
    I'm sure readers would be pleased to hear how the alterations work out as well, when they're done.

    Simon

    ReplyDelete
  3. After a fairly positive review i've now had more time to wear the suit and a number of discussions with the tailor and here's maybe not so positive a review.

    The suit fit was not ideal to say the best. The jacket was very baggy under the arms, too wide in the shoulders along with the comments I made previously that “The sleeves are too long, they cover my hand right down to my fingers and they are very wide, like a magician’s sleeve.”

    I went for my alteration fitting and the tailor was quite surprised at how poorly it fitted however pinned it up and it has now all been adjusted to fit pretty nicely. Just a shame it needed quite a few alterations and the not quite so good ‘finish’ had it been more correct first time i.e. along the stitching in the seams on the inside; the fabric just isn’t finished quite as well however I don’t think they could of done much better with the amount of alterations.

    As for the trousers, I purchased two pairs and the first pair had the problems I mentioned before and the second pair was pretty awful. I had assumed they would be the same, which they should be. The leg was too short, there was too much material around the crotch which made them uncomfortable in addition to the problems mentioned with the first pair.

    They have been adjusted and fit well now however one wonders what would of happened had I used their online measuring tool rather than visit the tailor with their ‘fit guarantee’.

    Few general comments about the suit: It is pretty nice, as I said before the fabric and lining is really quite lovely. Couple of slight annoying things; the pockets on inside of the jacket are lower than all of my other jackets which not only is annoying when you want to slip your phone or wallet into the packet and can’t find it but also when these things are in your pockets and the jacket is buttoned they create a prominent bulge which just does not look quite right and spoils the line of the jacket. Also the side pockets in the trousers and pretty deep which again means anything you put in your pocket creates a prominent bulge in the front of your thigh. This can be easily altered though.

    Overall I do now have a nice good fitting suit however I could of purchased an off the peg Boss or the likes and had it altered at a tailor for about the same money in much less time with equally as good a fit. I’m not sure I would purchase from ASTF again although I do like being about to choose the fabric and lining at ‘off the peg’ prices.

    So a fairly poor review however, I think I may have been an exception to the rule and believe that the norm would probably be better than my experience.

    Regards

    Colin

    ReplyDelete
    Replies
    1. Dear Colin,

      As I mentioned in my reply above, at A Suit That Fits (as with any tailor) the fitting process can take time, especially with your first bespoke suit.

      Having said the above, we will work with all of our customers to ensure that they are delighted with the fit, and keep a record of this for future orders (which will be much quicker!)

      It’s thanks to this kind of feedback that we can (and have since the time of your post) continually improve our service. However, if there is anything else I can help you with please contact me directly at Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle

      Delete
  4. Dear Colin,

    Thanks for your detailed review of your experiences. The people at A Suit That Fits wanted to respond, so I have posted their message below.

    Best, Simon

    - - -

    Hi Colin,

    My name is Michael and I work at A Suit That Fits.com. Firstly I must say Thank you for your feedback on our product and service. We are
    very dedicated to learning from customer feedback and we endeavour to continually improve our product and service.

    I understand that you had some alterations completed on your suit so that it would fit you properly/perfectly. We would not be satisfied
    giving any customer a suit that didn't fit, so it doesn't matter how many alterations we have to do to get it right, we would never like you to have an ill fitting suit. I can only apologise for the inconvenience of having several alterations done on your suit, however now the measurements on your profile will be changed and so when you order your next suit, it will be completely fitted to your body. fit perfectly first time, should you order another.

    In response to your feedback, some of our customers love the deep pockets which is why we have them like this, however we may be able to look into setting up a shallow pocket option on the website. When designing your suit, you could then specifically choose a shallow pocket.

    Colin, please don't hesiatate to contact me if you would like any further information or if I can help. My email address is michael@asuitthatfits.co.uk - if you e-mail me your address I will make sure that I get in touch with you should our 'shallow pockets option is being develloped.


    Many kind regards
    Michael Pegrum

    ReplyDelete
  5. I was measured for my suit in March in Leeds. Paid £405 and my suit arrived 8 weeks later. The jacket fitted like my school blazer did when I was 30 plus years younger. It was so small and the trousers did not fit either. Unfortunately I had to wait until June to see the tailor again who advised the arm holes were too small and also agreed a number of changes required to the jacket which is being remade. The trousers are also being altered. I was told my replacement suit would be 10 days but now at 3 weeks later I am still waiting. If the new suit does not fit it will be late August before I can return again.

    I consider myself fair in my comments and all I have stated are facts and not cast an opinion, which I will do when the replacement items eventually arrives.

    ReplyDelete
    Replies
    1. Dear Russ,

      I am aware that your comments were made a long time ago; however, from our records, I can see that we were able to resolve the issues with your suit and we want to thank you for giving us the opportunity to ensure that you were delighted with your garments. If you’d like to leave us any more feedback at all, please do let me know at Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      P.S. David passes his regards

      Delete
  6. There are plenty of tailors across London who are due to retire.

    Their experience, gained over decades of work is second to very few.

    They don't have websites, barely any have cards but are forgotten gems.

    Put on top of this the fact they do a fair bit of making up for some 'name' tailors and there we have a very rich vein which unfortunately won't be around for ever... jump in when you can.

    Leave these website tailors for those in the provinces.

    ReplyDelete
    Replies
    1. Dear Mr Brown,

      The tailoring talent pool in the UK certainly is a shrinking one, which most would agree is a real shame. However, we do employ 7 fantastic tailors in our growing UK team. One of the reasons that we produce our suits in Nepal is because there is a huge tailoring heritage in the area and men simply don’t buy suits off the peg. For more information about our tailors and where we make our suits, please see our website at; http://www.asuitthatfits.com/shop/index.php?option=com_content&task=view&id=13&Itemid=30. Please contact onlinesupport@asuitthatfits.com if you’d like any more information on how our suits are made.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  7. Mr Brown, would you be kind enough to suggest a list of these tailors, for readers to go to?

    Thanks
    Simon

    ReplyDelete
  8. I'm compiling a few words on the very subject for my friends at Faith/Strobelight Honey - print only.

    That said my article may well make it's way online at some point.

    I'll drop you a little note with an update.

    ReplyDelete
  9. I've just finished my first suit from ASTF. I've posted a full review on my own blog at bit.ly/8lWgDm but, overall I've got sort of mixed feelings about them.

    I don't think you get a great experience from ASTF, but I do think you end up with a lovely suit. On the other hand, I think this is marred by some of the quality issues that you mentioned in your post. I don't know how much faith I have that my suit will last well... but I suppose only time will tell!

    ReplyDelete
    Replies
    1. Dear Jake,

      Thank you for your feedback, although your comment was made along time ago, we do appreciate all the feedback we get as it helps us to improve our service. Saying that, there is always room for improvement and we continue to monitor our customer feedback through our mystery shop program which invites real customers, both new and existing, to review our products and services. If there is anything else I can help you with, or, if you’d like any more information about our mystery shop report please do not hesitate to contact me directly at Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  10. Hi, I've come to this thread rather late it seems. However I would be interested to know whether Mr. Brown did indeed post an article online regarding the retired provincial tailors?

    Thank you.

    ReplyDelete
  11. I used A Suit That Fits / www.asuitthatfits.com and it’s been very difficult to get the fit right. I started the process about 12 months ago and I stopped doing re fits (as I ran out of interest with it for a while) but I've just tried on their latest attempt and its still miles off. So far it’s been a terrible experience but depending on how they resolve it for me, I may review it again. At best I suspect they will be average. I have since been and bought a few decent suits from Hugo Boss and once the leg and arm length were adjusted it fits much better (for £400.00) . I think the trick is to find a decent ‘off the peg label’ that suits your shape rather than get measured by one person and tailored by someone many miles away – the details and customers requests simply get lost in translation.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      As my colleague Claire mentions below, when she replied to you at the time of your comment, we will work with you as many times as necessary in order to fit you with a suit that you are completely happy with. On very rare occasions this can take a number of fittings in order to get your suit just right. The cost of this, however, is covered in our fit guarantee. For full details of our fit guarantee please see here;

      http://astf.me/FittingGuide/

      We believe we have done everything we can to contact you to rectify these issues, however, if you do have any outstanding issues at all please contact me directly at Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  12. Did Mr Brown ever come back with the list of lost taylors?

    Dan

    ReplyDelete
  13. Agreed. My experience with ASTF is similar. Even after alterations the fit is way off. It really irks me every time I put my suit on, which in fact should be a pleasure, right?

    What is also annoying is that I left feedback on their site but it has not made it to their feedback page. So if you go there all you find is positive reviews....hardly a surprise I suppose.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      We would never wish for you to leave our studios without being completely delighted with the fit of your suit. I appreciate that your comment was left a long time ago, however, if there is anything I can help you with at all please do contact me at Helen@asuitthatfits.co.uk. We are also very open about reviews of our services and have even created a dedicated page on our website where customers can find independent reviews of our services;
      http://www.asuitthatfits.com/shop/index.php?option=com_myblog&show=A-Suit-That-Fits-Review.html&Itemid=370

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  14. Very interesting to read these comments. One thing that struck me was that even in the photographs on the website many of the suits do not look particularly "smooth" or well fitting. Frankly, some of them look rather cheap.

    Also, they look as though they lack some of the padding/ interior linings of better quality suits. I wonder if anyone who has bought could comment on this. (For example, lapels look slightly crumpled).

    Has anyone any experience of dress2kill suits, which seem to have a similar ethos?

    ReplyDelete
    Replies
    1. Dear Anonymous,

      I appreciate that your comment was made a long time ago however, we have, since your comment was made, updated the images on our website to better reflect how our suits look and also their quality. We also continuously work to develop and improve our products based on feedback from customers and also from our mystery shop program. If you’d any more information about how our suits are made please contact me directly at Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  15. I purchased a suit from them 12 weeks ago, The waist of the trousers was 3 inches to big the waist on the jacket was 3 inches to big the sleeves on the jacket were far too long and the material was appalling. They made some amends however because the amends were substantial they ruined the line of the suit. Worse still was the fabric which was appalling. The bonding layer between the fabrics had cause large ripples to appear all over the jacket it was also very badly creased. I was told (wrongly) that this would all come out with a professional press. The pressing did not resolve anything. I have sent months trying to get this sorted out and have got no where i have asked for a refund as have lost faith with this company and do not believe that they can deliver what they promise. All that they keep offering it to remake the suit which is will take more time more effort( from me ) and the net result i am sure will be another suit that does not fit.

    ReplyDelete
    Replies
    1. Dear Mr Danson,

      As my colleagues mentioned below in their replies at the time your comments were made, we will do whatever we can to ensure that you are completely delighted with your suit. Please see our fitting guide for full details;

      http://astf.me/FittingGuide/

      The need to re-make items, however, is very rare. If you do have any outstanding issues at all please do contact our customer team at onlinesupport@asuitthatfits.com as we’d love the opportunity to resolve this for you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  16. Thanks Mr Danson, there have been to many of these reviews now to ignore. It sounds like I was rather lucky in my experience.

    Any more, please contribute.

    Simon

    ReplyDelete
  17. I've had 3 suits from ASTF. The first was from their 'Professional' range and cost around £250 with a second pair of trousers in April 2008. In terms of material the suit was about what I would expect for an off-the-peg in that price range. I found the measuring service very friendly and as I didn't know whether I wanted a pleat or not on the trousers, they made a custom order with one with one without. The leg length was slightly too long on the fitting, so that was altered without any questions. Overall the suit fitted well.

    I bought the second in December 2009 and traded up to the distinguished range. All in all the re-measuring and style advice was positive, however I think the peaked lapels may have been a little brave for me. I also wanted to have working cuff buttons, but was advised against it on this suit as it makes alteration of the arm length difficult, so they wanted to get it perfect. Fair enough I guess. When the suit came back in around 4 weeks (similar wait to the first and third suits) it fitted like a glove and I have no complaints. The material and finish is clearly superior to the first one.

    On the back of being happy with the 2nd suit (and getting a 20% discount for ordering again immediately), I splashed out and ordered from the 'Premiere' range, this time with working cuffs! Again I have no complaints about the fit, if anything it is marginally better than the 2nd and again the material (wool/silk blend black with a pale white pinstripe) is a step up from the the range below.

    I wear the 2nd and 3rd suits on a daily basis and regularly get comments from people about them. It's a shame that some of the other contributors here have had bad experiences, as I have nothing bad to say. Hopefully I haven't cursed myself, as in the next year or so I'm planning on buying a winter coat, 3 more suits and a dinner suit from them, as I really can't fault the price/performance.

    ReplyDelete
    Replies
    1. Dear Ian,

      I appreciate that your comments were made a while ago, but I wanted to thank you for your feedback. We have also recently introduced a mystery shop program to give customers the opportunity to feedback on our products and service. We’d encourage visitors to this site to check other independent review websites such as Trust Pilot for more reviews of A Suit That Fits. Thank you for your review and we hope you are still enjoying your suits.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  18. I have recently received a suit from asuitthatfits and I was very disappointed with it. The material is poor, there are numerous defects in its assembly and the whole thing looks and feels cheap and nasty. Needless to say I have been in contact with the company, but I am getting the "run around". I have rejected the suit as unusable and require a refund, which is not forthcoming, so a formal complaint via Trading Standards is on its way. As a replacement I bought an off-the-peg suit, which required minor alteration, all for less than half the price - and it's a much better quality garment too. Beware!

    ReplyDelete
    Replies
    1. Dear Roy,

      As you can see from my colleagues’ comments below, at the time your comment was made (over a year ago), we would never wish for you to leave without being completely delighted with your suit. If you do have any outstanding issues with your suit at all we’d love the opportunity to resolve them for you and for you to come back to see us as we are confident that we are able to fit you with a suit you love. Please do not hesitate to contact us on 020 3006 7999.
      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
    2. Helen, you seem to be out of touch with events. After some negotiation, I was given a substantial refund. Not the whole amount, but at least it was enough to buy a decent suit elsewhere. Needless to say I've never worn your suit; in fact we just discovered it in the back of a cupboard. Just for laughs, I tried it on again, and it really is horrendous. I'm about to take it to the Council Tip.

      Regards,
      Roy

      Delete
  19. Very disapointed by ASTF. I purchaded a standard 2 piece suit with 3 button jacket from ASuitThatFits.com (ASTF). I'm of standard weight and hight so this should not have been dificault. But an off-the-peg high street suit still fits much better - ie: it fits!

    My original purchase was made in four months ago, but when the suit first arrived it was very tight and did not do up, like it was several sizes to small.

    Three months later and after many alteratations, a completly new suit jacket was remade and sent to me. Surprisingly this still required alterations to fit - baggy an bulky behind arms and chest area. Far too tight around middle! More fittings scheduled.

    The Material used is very thin and low quality and the stiching is poor around all key areas.

    Stiching around top of arms is poor wringling up the material. Stiching down seam down back of suit is poor as material does not lie smooth.

    I would not wear this suit anywhere - and fear this fitting farse will go on for many months to come.

    I will never buy from an online suit taylor again,never, and this is a warning of things to come to anyone condidering doing so.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      I appreciate that your comments were made a long time ago, however we would never be happy for a customer to go away if they were not 100% delighted with their garments. We have tried to contact you to resolve this issue for you; however we have not been able to identify you. If you have any outstanding issues at all, please do let us know as we’d love the opportunity to resolve this for you. You can contact our customer team on 0203 006 7999 or via email on onlinesupport@asuitthatfits.com

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  20. I don't have a comment about a suit, but after reading this and visiting their office I am so glad I didn't waste my money. I was seriously considering purchasing one of their satin gift vouchers for my husband as a Christmas present.

    I went directly to the office because I wanted to see fabric or actual suit samples rather than looking at pictures. I was ready to spend about £300, but once I saw how cheap and crappy the "satin" gift voucher looked I started having serious doubts. I saw a couple suit/coat samples hanging in the waiting room, and they also looked cheap and poorly put together.

    After reading these reviews I definitely will not order from ASTF.

    ReplyDelete
    Replies
    1. Dear Playerpianosara,

      We are sorry that you felt put off by the reviews on this website. Over the past 6 years, the business has produced well over 40,000 orders and the comments above represent a very small proportion of these. We do, however, have a very strong commitment to delighting all of our customers as we continue to grow and produce more and more suits. We have, since these comments were posted, introduced a mystery shop program which gives customers the platform to feedback to us on the service as well as the product. We have also acted upon this feedback and the feedback on websites such as this and continuously work to improve our products. Please see the link here to more independent reviews
      http://www.asuitthatfits.com/shop/index.php?option=com_myblog&show=A-Suit-That-Fits-Review.html&Itemid=370

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  21. Reading through these old blogs-lovely reading.

    Was wondering if Mr Brown ever came up with the list of tailors?

    ReplyDelete
  22. ASTF is not a place anyone should ever by a suit - they are a joke and I am amazed they are still in business - poor fabric, poor service, poor tailoring - there is nothing of quality about there service and product. I can only assume poeople that are resonably happy or 'delighted' in some cases have no experince of what a quality tailored suit should look like - even the pictures of so called happy customers on their facebook page only underlines the point that none of the suits actually fit their customers - you get what you pay for in life but I actually think they are over priced. I bought a suit from ASTF over 18 mths ago and after 3 remakes of the suit and a number of alterations I was still left with a suit of poor fit and poor quality. You can have a suit tailor made, stitched in the UK and fitted by professionals for the same price ASTF charges and the material will be considerably better.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      As you can see from the comments below, we have tried to contact you in order to help you with your issues and make sure that you are delighted with your garments, if you do have any outstanding issues at all, please do get in touch with us; onlinesupport@asuitthatfits.com, we look forward to hearing from you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  23. It has been 16 months and nothing from Mr. Brown. After a poor experience with Raja Fashions, I am looking for a good, reasonably priced bespoke suit. Any ideas anyone?

    ReplyDelete
  24. What a fascinating read - i think i escaped lightly after reading all these bad comments. I planned on buying my husband a suit for Christmas from A Suit that Fits but also changed my mind after seeing their fabrics etc. After a little research i settled on treating my husband to a suit from 'Suit the City' and i can honestly say i have never seen him in a better fitting garment and we will definitely be returning to them again soon.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      We are sorry that you were put off by the comments on this thread; we take these reviews very seriously and use them to continue to develop and grow the business. Since some of these comments were made we have introduced a mystery shop program which allows our customers to give honest feedback on our products and service and it’s thanks to this and the feedback on sites such as this that we have been able to continue to improve our service. We’re pleased that you found a suit that your husband was happy with and we’d like to invite you to come into one of our studios for a free no obligation appointment, to get to know us better. If you’d like to take us up on this offer, please contact me directly on Helen@asuitthatfits.co.uk and I can arrange this for you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
    2. hardly surprising the company is now in administration

      Delete
    3. That's not true. The company had a new investor last year but it has never been in administration. Several competitors, however, have been spreading that rumour. I know who at least one of those is, and I think it's pathetic.

      Delete
  25. A Suit That Fits Claire1 March 2011 14:04

    Hello,

    My name is Claire and I work at A Suit That Fits. First of all, I’d like to thank you for your discussion and feedback - it helps us to constantly improve our product and service.

    Jake, thank you for the feedback on your blog – we have now developed the system in order that you can book your fitting appointment with your favourite Style Advisor. We’d love to hear how you liked your tweed jacket.

    Anonymous (1) – We work very closely with our team of skilled tailors in Nepal. Our master cutters all have at least 30 years experience in tailoring. We do expect your first bespoke experience to require some alterations and we have a fit guarantee. We will ensure that we will carry out any number of alterations we have to do to get your suit absolutely perfect, we would never like you to have an ill fitting suit.

    Anonymous (2) – Thank you for your feedback; if there are any problems at all with the experience you’ve received, we like to work with you personally to resolve any questions. We do not want customers to leave us feeling as though they’re unhappy with any aspect of our product or service.

    Anonymous (3) – I can whole-heartedly assure you that our garments are made with a high quality construction and finish; we would be delighted to discuss our construction processes with you.

    Mr Danson – we always like to be given the opportunity to re-make a customer’s suit if they do not find it to their expectations; we would not be satisfied in letting a customer leave us unhappy and aim to let you leave us absolutely delighted.

    Ian –it’s great to hear your experience of the service and I hope that you continue to delve into the world of tailoring with your new suits!

    Roy and anonymous(4)– we would love the opportunity to resolve your questions personally – please do not hesitate to contact me (Claire@asuitthatfits.co.uk).

    playerpianosara – thank you very much for your feedback on our embroidered gift vouchers. We would love to give you the chance to see the suits that we hanging in our branch in person and on the wearer.

    Anonymous (5) – I’m very sorry for any inconvenience that having a number of fittings for your suit has caused; we would not be satisfied in letting you leave us unhappy and with a suit that isn’t to your expectations. Please do contact me (Claire@asuitthatfits.co.uk) to discuss the matter.

    We always love to hear feedback from our customers and, once again, we thank you for your discussion.

    Many kind regards,

    Claire

    ReplyDelete
  26. Hi,

    I've found this thread via Google and want to add to the debate. I have 3 suits from ASTF. The first one (ordered in Dec 2009) after rework on the jacket is great. I was really pleased so ordered two more in Nov 2010. What a mistake.

    Neither fitted correctly, the jackets are too tight. After waiting to see the tailor and another month for the rework both jackets still don't fit.

    I have asked for a refund now, I'll let you know how I get on. As for customer service... They write a nice response on here but it is NOT backed up in reality.

    I wonder if the service would improve if you only paid a deposit and paid in full when the suit was actually wearable...

    ReplyDelete
    Replies
    1. Dear Jim,

      I acknowledge that your comment was made a long time ago, however, I wanted to explain the process of ordering a suit from A Suit That Fits for those reading this thread. Our appointments take about an hour, during which one of our expert Style Advisors will take over 18 different measurements and go through cloth choices and design options. All of our studios are equipped with cloth samples (we have recently introduced much larger cloth swatches which help to give a bigger picture of what the finished suit will look like) and sample suits to help to build a picture of the finished article.
      It is only when a customer confirms the design, style and cloth options that the suit goes into production and we would not allow this to go into production without the full consent and approval from our customers. When the suit has been made, we invite customers to come in for a fitting, this is a very important part of the process and allows us to ensure that the suit fits to the preference of the each customer. If there are any alterations that need to be made, this is covered in our fit guarantee. We will carry out alterations until the customer is 100% delighted with that garment. In the rare occasion that we are unable to fit the garment we will offer to completely remake the item, again at no extra cost to the customer. Please read our fitting guide here for full details on the fitting process.

      http://astf.me/FittingGuide/

      If you do have any outstanding issues with your suit please do get in touch with our customer team on 020 3006 7999 as we’d love the opportunity to resolve these for you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  27. Hi all,

    thought I would add my feedback here. I first saw this blog back in September only after ordering a suit so I was obviously a bit worried!

    I needn't have been however. The first suit came back great. Its now 6 months later and I have a total of 2 suits, with 2 pairs of trousers each and a separate sports jacket. I have spent about £1200 in total.

    I love my suits and get comments on them all the time about the fit and the fabrics. they don't look like anything in the high street.

    I did find that, after wearing the trousers of the first suit for a few days that there was too much fabric where the pockets are (the trousers werent fitted enough around my thighs I guess). It wasn't noticeable when I was standing in front of the mirror in the shop but when I was walking along I could tell. I took them back in and they had them changed (this was after I had finished all the fittings). Note that even before this they fitted better than any of my other suits. having a suit that fitted well meant I was more fussy I think.

    I am planning another suit later in the year and probably a winter coat as well.

    They fit far better than any of my high street suits (which usually cost about 300). I normally have issues with arm length so i have to get a jacket that's too large or have sleeves that are too short (there is never enough length in the medium jackets to lengthen the arms enough). my suits from aasuitthatfits obviously dont have this issue.

    I guess my only word of caution is that it does take a long time and you need to be prepared to go back for fittings (i needed 1 fitting but they warned me it could be up to 3). the end result has been worth waiting for though.

    as far as fabrics i recommend the navy birdeye - its my favourite. :-)

    A

    ReplyDelete
    Replies
    1. Dear Andy,

      We’d like to thank you again for your comments; we hope you are still enjoying wearing your suits. We know that this thread has, over a long period of time, attracted both positive and negative review, both of which we take very seriously and without this feedback we would not be equipped with the knowledge to drive the business forward.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  28. Hello Jim,

    My name is Harry and I work for A Suit That Fits. I am very sorry to hear that you're not entirely happy with your second and third suits. We pride ourselves on our service and want all of our customers to be totally happy with their garments. Our team will work with you to ensure that you're delighted with your suits. However, if you would like to speak to me personally, please do e-mail me on harry@asuitthatfits.co.uk.


    Once again, we thank you for your feedback, it helps us to continually improve our service.

    Best wishes,

    Harry Tremaine

    ReplyDelete
  29. Hi This is Russ and I posted an objective piece of feedback on 15th July 2009. I eventually got my suit in September 2009 six months after I had paid for it. The suit is lovely, however.
    Having only worn it once per week say over 46 weeks, the jacket lining tore under the arm and the back lining seam was pulling. I revisited the tailor in Leeds (60 miles round trip) who apologised and commented it was appalling that the lining had torn. It would be fixed within 10 days.
    The suit arrived two weeks later, exactly in the same condition as I left it in Leeds. Do not ask me what was done to it, probably nothing other than travel up and down the country.

    ReplyDelete
    Replies
    1. Dear Russ,

      I believe that we have now resolved your issues and that you now a happy customer. If there are any outstanding issues at all, please do contact me directly at Helen@asuitthatfits.co.uk we look forward to seeing you in studio again soon.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  30. Now I am told the Tailor I saw at Leeds has left the business. There are no notes and can I send some more photos, to check if its wear and tear. The older suits from Slaters and two or three years older have no problems with seams whatsoever. I have sent the photos twice and no joy. Whatever happened to taking responsibility?
    David, you told me on the phone that you wanted me to be happy with my suit? Is my negative review poste on your website? I don't think so.

    ReplyDelete
    Replies
    1. Dear Russ,

      P.S. If you’d like to give us further feedback on your experience we’d like to invite you to complete a mystery shop report. Please email me at Helen@asuitthatfits.co.uk for more information.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  31. I had a suit made by A Suit that Fits some time after they opened. The experience was also not great although with alterations, it has been bearable. I had gone for the tailor measurement rather than self measure so they did what they could to put it right and the staff were friendly. The problem is that it has never really been 'right' from day one and the material feels rather cheap also. I do not enjoy wearing the suit. I have had poor experiences too with Raja Fashions who used to be good when they first started but who have become exceedingly greedy nowadays and are not interested in anyone who just wants one suit at a time and who is spending any less than, say, £1000. I had 5 suits made with them over the years and their quality and fit was reasonably good, better than A Suit that Fits, but their attitude offends. I have had a couple of suits made at Robert Tracey in Staines: http://www.roberttracey.co.uk/ They are a small established company and the suits are made here in the UK. The average price for a suit in a basic but good quality material was around 600 and I had a nice jacket made for 500. The fit was superb. It does not really seem sensible to me to have suits made abroad when one can get a much better fitting in the UK from a regional tailor. The only problem is that Robert Tracey does not seem to stock a wide selection of material but what he has is of high quality.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      We are sorry that you felt like your suit was not quite ‘right’ this is unacceptable to us and although we have tried to look into this for you we have been unable to identify your order. If you could please contact onlinesupport@asuitthatfits.com with your order number we’d like the opportunity to resolve this for you and ensure that you leave with a suit that you are delighted with.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  32. Hello Russ,

    First of all, I'd like to thank you for your feedback, it helps us to constantly improve our service. We're very sorry to hear that you've not received the impeccable customer service that we pride ourselves on. Our dedicated customer service team is now in touch with you in regards to the issue. If you would like to e-mail me personally, please contact me at: harry@asuitthatfits.co.uk.

    Best wishes,

    Harry

    ReplyDelete
  33. Anyone tried Addison and Steele?

    ReplyDelete
  34. Adrian Barrett3 April 2011 21:48

    It's interesting to read of other people's experiences with ASTF. I was willing to wait the six weeks or so for the suit to be made and adjusted so went for one around the £450 mark. Initially, I was pleased for I soon found the quality was poor - a pocket fell apart after a few uses and after waiting the six weeks for this to be fixed the hem on the trousers went.

    When I returned the suit the second time to have it fixed I was reassured that it was a high priority and would have a 'full MOT'. I started chasing them after a couple of months when I'd still not heard anything. I was kept waiting a further two weeks before getting a reply - it turned out they'd lost my suit!

    So since paying the money, the suit was in my possession and usable for only a few months out of 11. And it obviously had faults from when it was made that has meant that I have wasted considerable time and effort dealing with ASTF. So I asked for a refund and have been told that ASTF won't do them (after lots of emails and conversations). Their response is that faults should be considered 'adjustments' so they try to side-step consumer rights this way. I'm obviously welcome to have the suit sent back to me and fixed asap when the next fault occurs.

    Needless to say, I'm very unhappy and this has become a terrible experience.

    ReplyDelete
    Replies
    1. Dear Adrian,

      Our records show that we have now resolved these issues for you, however, if I can be of any further assistance please do contact me directly at Helen@asuitthatfits.co.uk. Again, we must say that we are sorry that you had to go through this experience and this is very rare for the process to take this amount of time. Full details of our fitting process can be found here;

      http://astf.me/FittingGuide/

      For anyone reading this thread, we’d like to point out that there are numerous independent review websites that offer more reviews of A Suit That Fits and we’d urge people reading this thread to read other independent reviews.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  35. Hi all - I just wanted to thank all of the contributors above for taking the time to provide detailed feedback on their experiences with A Suit That Fits.

    I am in the market for a personalised service like this, however it seems clear that their service does not seem to offer much value for money. I have to say that I am very surprised at the number of people who have said that they attended at ASTF to have measurements taken by their staff, but received significantly ill fitting, even unwearable garments. This seems extraordinary.

    Combined with the evidence of poor stitching and other basic quality issues, I shall be avoiding ASTF. Thanks again to everybody for your candid feedback.

    ReplyDelete
    Replies
    1. Dear Jeff,

      We are sorry that you have been put off by the reviews on this thread. Please rest assured that we have replied to and attempted to resolve all of the issues mentioned, which we think demonstrates our commitment to our customers as well our faith in our product. Please contact me at Helen@asuitthatfits.co.uk if you would like to come in for a free, no obligation appointment and get to know us better!

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  36. Similar problems to others on here. Now going back for my 7th fitting, the suit has never been right, I wish I'd seen this thread before I started. I no longer have the confidence that they can get it right at all, every time they adjust something, something else goes wrong. I will be requesting a refund next week then I'll contact Trading Standards if not forthcoming.
    Andy (Leeds)

    ReplyDelete
    Replies
    1. Dear Andy,

      I understand that your comments were made a while ago and our records show that we have now resolved these issues for you. If you do have any outstanding issues with your garments please do not hesitate to contact us on 020 3006 7999. We look forward to seeing you in studio again soon!

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  37. Hi, thought I'd pop back with an update on my ASTF saga... Since my last post I have seen the visiting tailor initially being given the explanation for the jacket being so tight across the back and arms that 'most people take their jackets off before working at the keyboard'!! Really?? What about driving then? That was challenging trying to navigate a roundabout before the circulation stopped...

    Anyway they have almost fixed the jackets now and I'm booked in for another visit to the tailor in May hopefully for the final time. I really wish I'd gone to TM Lewins and got 4 suits that fitted reasonably well than wait 6 months for 2 suits that may or may not fit.

    Please avoid ASTF unless you really want to pay for a product that will take up to 6 months to be wearable!

    Jim

    ReplyDelete
    Replies
    1. Dear Jim,

      As we have mentioned in our previous posts when your comments were made, your experience is very rare and we are very sorry that the process became much longer than it should have been. We hope that you are now delighted with your suits and still enjoy wearing them. We remain confident in our product and would like to invite readers of this post into any of our 33 studios across the country for a complimentary, no obligation appointment. For more information please email me at Helen@asuitthatfits.co.uk and I can arrange this for you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  38. Hello.

    Just wanted to say thank you to everyone who took the time to write a review on here. I was considering using A Suit That Fits, but having read your reviews, I'm not going near them.

    It's very kind of you to help other avoid the problems you had. So thanks again for being so helpful.



    Doug.

    ReplyDelete
    Replies
    1. Dear Doug,

      We are very sorry that you were put off by the reviews on this thread. There are many other review websites such as Trust Pilot and Qype that have more independent reviews of A Suit That Fits, so I’d urge you to read these as well to get a balanced view of A Suit That Fits. I hope that you can see also, from the responses above that we are dedicated to delighting our customers and we would never wish for a customer to leave us without being completely happy with their garments. If you’d like to come in for a no obligation appointment please let me know and I can arrange this for you Helen@asuitthatfits.co.uk

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  39. Hi,

    As my A Suit That Fits (ASTF) saga is nearly complete I thought I'd put a (hopefully) final update...

    After more visits to the travelling tailor than I can remember over the past 7 months, I now have two suits that fit reasonably well. They don't fit as well as my original ASTF suit but after 7 months I really can't be bothered with the constant to and fro.

    I guess this apathy is what ASTF relay on to stay in business. I must say that since David became the visiting tailor I feel I've had a much better service, he certainly seems to understand the mechanics of fitting suits, which is more than I can say for his predecessor. However I'm not sure the team that back him up are as competent.

    So having excitedly ordered my two suits in November 2010 and looking forward to having two more nicely tailored suits, I now find myself in July 2011 with two suits that fit OK and a desire NEVER to do business with ASTF again. In fact I'm positively going out of my way to tell any one who'll listen about my A Suit That Fits drama.

    Please, if you found this thread with a view to buying a suit from A Suit That Fits, save yourself a lot of hassle and look else where!!!

    Jim

    ReplyDelete
    Replies
    1. Dear Jim,

      We must thank you for your patience and commitment in allowing us to fit your suits to your requirements. As we have mentioned before, the fitting process doesn’t usually take this long. However, we’d encourage readers of this thread to read this comment as one experience. For more, independent reviews, readers can find us online on Trust Pilot and Qype for example. I hope that you can see also, from the responses above that we are dedicated to delighting our customers and we would never wish for a customer to leave us without being completely happy with their garments.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  40. Just to add to the above sagas, my husband ordered a suit from ASTF at Christmas and we paid in full (note to self, never pay in full on ordering again) and were told it was ready in February.

    On the first fitting it was obvious that the suit was very poor quality, and very poorly made. The pocket flaps were different sizes from the pockets, the bonding on the lapels was uneven, the sleeves were wrinkled where they attached to the body of the suit and the trouser legs were different lengths! Every fault was dismissed as either something that could be dealt with by pressing (why wasn't it done in the first place) or what we should expect from a tailored suit. We have both had made to measure garments in the past and have never been expected to accept something second rate before!

    In trying to sort this out we were pushed from pillar to post to arrange further fittings, telephone messages were not returned, emails were ignored for weeks on end so any suggested dates for fittings passed. In short, not what you expect from a company in the service industry. In the end we just gave up.

    A £500 lesson learned - don't do business with them and ensure that everyone we come across knows the same. With some luck the negative publicity will eventually force them to either pull up their socks or go out of business.

    ReplyDelete
  41. Hello, I'm Helen, I work in the marketing team for A Suit That Fits. Firstly, I’d like to say that our aim is to ensure that every customer goes away delighted. We work hard to ensure this, but if any customer feels that they have no option but to comment on a thread like this, then we apologise for letting you down. Please rest assured that we are committed to getting it right for you.

    We take reviews of our service very seriously and treat every negative experience as an opportunity to improve the service for everyone. Our commitment to customer service runs throughout our business; I would like to direct readers and contributors to this thread to this letter explaining our commitment to our customers from David, one of our Directors:

    http://astf.me/LetterFromDirector/

    You are also welcome to comment and talk to us on Facebook and Twitter:

    Facebook here: http://www.facebook.com/aSuitTF
    Twitter here: http://twitter.com/asuitthatfits

    For any customers (new or returning) interested in our fitting process it is detailed here:

    http://astf.me/FittingGuide/

    We have read all of the comments on this thread and while we regret that we do drop the ball sometimes, we have worked hard to prevent issues arising in the future, as well as working to resolve all the specific outstanding issues. I have addressed specific posts here:

    Russ – thank you for your feedback, I hope that you are now happy with your re-lined jacket and if you have any further comments please get in touch. You can contact me directly at Helen@asuitthatfits.co.uk.

    Mr Danson – we are still keen to put this right for you and I know that your Style Advisor has been in touch. Please do get in touch with either myself or David so that we can resolve the matter.

    Roy – we would love the opportunity to get you in for your first fitting. The fitting process is a key stage in getting your suit just right. If you would like to book an appointment please call 020 3006 7999 or you can speak to me directly on 020 3405 1053.

    Adrian – I believe we have taken the appropriate action to fit you with a suit that you are happy with. I know that the customer care team has tried to contact you to ensure that you are delighted with your suit, however, if you do decide that further action is needed please do contact me and I am sure I can help you (Helen@asuitthatfits.co.uk).

    Andrew - we have recently seen you back in the Leeds studio where Dean completely re-measured you. I hope that you enjoy your new jacket and if you have any further feedback please do get in contact (Helen@asuitthatfits.co.uk).

    Jim – Talking to your Style Advisor, I believe that we have now done everything we can to get the fit of your suit just right and I hope that the suit now meets your requirements. Please get in touch if you would like to discuss your experience further (Helen@asuitthatfits.co.uk).

    All Anonymous users – We always try our hardest to ensure we know of any outstanding customer issues. It is difficult to track when we do not have a name, so please contact me to discuss your order at Helen@asuitthatfits.co.uk, alternatively you can contact our customer service team at onlinesupport@asuitthatfits.com so that we can resolve the issue.

    Our aim at A Suit That Fits is to ensure that every customer goes away delighted. If any customer has any customer queries please direct them to onlinesupport@asuitthatfits.com or call 020 3006 7999 and one of our customer care team will be happy to help you.

    ReplyDelete
  42. At A Suit That Fits we are always working on how to delight our customers with our products and service, and we would love Permanent Style readers to get involved.

    Our new mystery shopper program helps us get real feedback from customers when they order a new suit, and everyone who completes a report gets a free accessory to say thank you. If you would like to be a mystery shopper please comment below, and email helen@asuitthatfits.co.uk with your contact details.

    Every Permanent Style reader that comments below and emails Helen will be in with a chance to WIN A TAILORED SUIT from our Distinguished range as well. (Please go to www.aSuitThatFits.com/termsandconditions for our competition T&Cs).

    ReplyDelete
  43. Cue the predictable response from A Suit that Doesnt Seem to Fit Maketing Team ...Thankyou to all genuine customers for your less than positive reviews. I was thinking of buying one and guess what..

    ReplyDelete
    Replies
    1. Dear Anonymous,

      Following our reply to your post we’d like to re-iterate that we’d welcome you to take part in our mystery shopper programme and you can claim a gift for doing this. Please email me at helen@asuitthatfits.co.uk for more information.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  44. Dear Anonymous, we'd love to invite you into one of our studios for a no obligation appointment, take you through the experience and show you our product, systems and processes. You could even become a mystery shopper and claim a gift for doing this. Please email me at helen@asuitthatfits.co.uk for more information.

    ReplyDelete
  45. Hmmm, I wish I had spotted this thread prior to putting in my order earlier this year. Unfortunately I too had the same experience that many of you other readers were subjected to. I cannot really fault the ‘advisors’ that I met, who were all very courteous, friendly and (seemingly) wanted to get the problems sorted out for me. But the quality of the garment really let them down. I kept a copy of the feedback I sent to them, which read as follows:

    “At the beginning I was quite optimistic about the experience and the end product; however I'm sorry to say that I've been left rather disappointed.

    The first fitting in February didn't get off to a great start as there was no shape whatsoever to the coat, although I'd ordered a slim fit, the tail ended up half way down my calves, and the sleeves were far too long. It was tacked to a more shaped fit and sent away to be altered and shortened. I then came back for another fitting, and still the tail was too long.

    Once it was re-shortened I took the coat away thinking I was happy with it, however when I got home I asked someone to look at it and they mentioned that the back was sagging a lot. After a further look, I also noticed that it was quite ‘flabby’ above the waist which, I believe, is to do with the waist of the jacket being cut too low.

    I took it back and the staff in the branch, I have to say, were very helpful and seemed more knowledgeable in trying to sort the problem out. Whilst still not quite right (the waist is still too low, and there is still sagging in the back), with under two weeks to go until I get married and need to wear the coat, I’ve little choice but to stick with how it is.

    As I say, I was feeling quite optimistic at the start, but I’m afraid to say I am now a little more apprehensive about getting any further items made.”

    This was sent in August, just over a week before I needed to wear it at my wedding – six months and numerous trips and alterations to get a morning coat that kind of fitted there or thereabouts! I knew someone who, although not a tailor, worked in the business and had extensive experience of garment construction. She had a look at it and immediately identified further problems – the shoulders were too broad and where the arms had been sewn back on (from being shortened) they did not fall straight and were crumpled at the armhole seam (she used a term for this, which I cannot recall).

    They did respond to this feedback and I got a call from someone who gave the same marketing talk as others of you have had – “we work with you to ensure that you're delighted with your suits… we would never like you to have an ill-fitting suit… we would not be satisfied in letting someone leave us unhappy…” Having read about others taking up the offer of having their ill-fitting suits altered to “fit perfectly”, going through the hassle of it once is by far enough for me. I’m no longer ‘apprehensive’ of getting more items made, I will be going elsewhere. I just hope others thinking of ordering a suit see this first and do the same.

    ReplyDelete
    Replies
    1. Dear David,

      We replied to you at the time of your post and just wanted to make you aware that, if you contact me direct at Helen@asuitthatfits.co.uk, I will investigate this further for you.
      I look forward to hearing from you.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
    2. Surprised there's a review site for this.

      Sadly - I had to buy another suit after dealing with ASTF. Didn't go to the bother of legal action or money back but it cost me a lot to get sorted. Maybe I should have done.

      In short - the suit didn't fit and after a lot of effort I gave up - not worth the hassle. They promised me stuff but never delivered - it's that last thing I wanted. I'd go somewhere else.

      Delete
  46. Dear David,

    I am sorry to hear that you were not completely satisifed with your garments. As I understand the date of your wedding has now passed? Could I ask that you contact me at helen@asuitthatfits.co.uk and provide me with the order number and I can investigate this further? I look forward to hearing from you soon,

    Helen Buckle
    Junior Marketing Executvie

    ReplyDelete
  47. Anonymous on 14 January 2011 10:00 said
    "You can have a suit tailor made, stitched in the UK and fitted by professionals for the same price ASTF charges and the material will be considerably better."

    Please do tell where??? Ive been looking to buy a good fitting business suit all week for work and just cant find one! I was going to buy a suit from ASTF and pay upto £400 but now im not so sure unless someone from ASTF gives me a money back guarantee! (times are hard)

    ReplyDelete
  48. Hi Issy,

    Thank you for your comment. We do offer a fit guarantee which means that we will work with you to ensure that you are happy with the fit of your suit and make as many changes as are required without many additional charges. You can read more about our fitting process here;

    http://astf.me/FittingGuide/

    I understand that your confidence in A Suit That Fits may have been affected by the above comments and so, I'd like to invite you into one of our studios for a no obligation appointment. That way you can meet one of our tailors (we have both male and female tailors) who will be able to talk you through the process and how we work. Of course, this would be free of charge, please email me at helen@asuitthatfits.co.uk if you would like me to arrange this for you.

    Helen Buckle
    Junior Marketing Executive

    ReplyDelete
  49. Hi Helen
    Thanks for your reassuring comments. I will give ASTF a try! I am in Manchester and I will visit the Studio there for a fit. Ill post an update on here to say how it all went.

    ReplyDelete
    Replies
    1. Hi Issy,

      We hope you enjoyed your visit to our Manchester studio; if you have any other questions at this stage, please do not hesitate to contact me directly or the team on 020 3006 7999.

      Best wishes,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  50. Hi Issy,

    That's great news. I'll make sure that you are not charged for your initial appointment. If you could drop me an email when you have booked your appointment I will make sure that the message is passed on, helen@asuitthatfits.co.uk. We also run a mystery shop program to gain feedback from customers in order to improve our service. As a thank you for completing this report, we offer a sartorial gift up to the value of £35. If you are interested in completing this for us I can send you more details. Otherwise, we look forward to hearing your updates via this thread.
    If you have any other questions at all do not hesitate to contact me directly or the team on 020 3006 7999.

    ReplyDelete
  51. I have recently bought a pair of trousers from A Suit that Fits. They arrived last week and sadly are way too big over the hips, have pockets that jut out a lot when I sit down and no back lining to the seat of the pants. Front lining unfinished on one side - so will continue to fray. They are not wearable.

    E mailed them on Thursday night but still waiting to hear back - I hope they will let me use a local tailor to rectify, assuming this can be done - otherwise I will have the hassle of getting to their local office in ST ALbans which is only open from time to time.

    I am going to give them the chance to rectify before I report it elsewhere.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      We appreciate that your feedback was some time ago; we just wanted to make you aware that we replied to your post at the time (below).
      We hope that you enjoyed the fitting process and you found our team helpful. If you have any other feedback, please do e-mail our customer care team at onlinesupport@asuitthatfits.com or call 020 3006 7999 as your feedback helps us to constantly improve.

      Best wishes,

      Claire Webber
      PR Manager
      A Suit That Fits

      Delete
  52. Dear Anonymous,

    Thank you for your feedback. I'm sorry to hear that your trousers are not fitting well. However, I must remind you that there is a fitting process that happens after you receive your items so that we can ensure you have the perfect fit and we will work with as many times as necessary to make sure that you get a fit that you are happy with. Please read our fitting guidelines here for more information;

    http://astf.me/FittingGuide/

    I'd recommend that you give us a call to discuss your issues with the customer service team and they will be able to advise you on the best course of action. You can get them on 020 3006 7999. Also, that you bring your trousers back to us to rectify the fit so that we can then make the necessary changes to your pattern for future orders. These alterations should be at no extra cost if you bought our fit guarantee.

    If you have any questions at all please contact our customer care team on the telephone number above or contact me at helen@asuitthatfits.co.uk.

    I hope that helps and we look forward to fitting your garments.

    Helen Buckle
    Junior Marketing Executive.

    ReplyDelete
  53. ASTF need to remove the fact that they create suits for women from their website and all marketing, as they is a service they sure cannot offer. I waited over 7 months to get mine and after numerous fittings and measurements by the ASTF team the suit was made over 4 times i was told that they cannot make it and offered a refund. Surely it does not take 7 months to say this and they could have mentioned this before and the fact that no compensation was offered was beyond belief. I would advise the ladies to stay well away them this company to to invest your time and money elsewhere.

    ReplyDelete
  54. Dear Anonymous,

    I am sorry to hear that you were not fully satisfied with your suit. Although we state 6-8 weeks for your suit to be ready for the first fitting, the fitting process can take longer than this as each suit is unique. However, I do appreciate your frustration and the time you invested into the suit is very unusual. I'd ask that you email me with your order number so that I can look into this for you and look for a resolution. Please send your order number to helen@asuitthatfits.co.uk.

    We have invested a huge amount of development into our ladeis wear and we are confident that we can fit our female customers with suits that fit them as well as our male customers.

    Please do have a read of our fitting guide http://astf.me/FittingGuide/ it details our process for ensuring the perfect fit and we will work with you as many times as necessary to make sure you leave with a suit you are delighted with. On some occasions we do offer a re-make so please read the guide as this will help you to ascertain whether you are entitled to a re-make. If you have any other questions or concerns please contact out customer care team on 020 3006 7999 and they will be happy to help you.

    ReplyDelete
  55. I saw "Anonymous" write a review of her husband's suit from Suit The City further up. I have had an awfully bad experience with Suit The City and just wanted to convey that, for the sake of balance, to anyone who was thinking of following her recommendation.

    A bespoke suit (and 3 extra trousers and 5 shirts) from Suit the City ALL did not fit me, and they insist it is my fault for putting on weight when I have in fact lost weight since the original measurements were taken. To put it into context, I am a 5'9" guy who weighs 10 stone! I have also discovered that neither of the women running Suit the City are qualified tailors, but business women working on franchising their idea, claiming that "no tailoring experience" is necessary to run one of their business franchises. Well, that sort of shows in the experience I have had with them. I so regret trying them in the first place now, but they were advertising at the Royal Society of Medicine, which is usually a sensible sort of institution with good quality standards.

    I am now having to go back for 3rd and 4th fittings on the various garments (imagine the time implication of the amount of travel that is going into this!), having to put up with comments about being a difficult customer, and they are refusing to offer a refund although I have asked for one. Instead, they seem obsessed with using a fictitious weight gain on my behalf as an excuse for their inability to get the right fit on me, after they initially were trying to get me to accept trousers that cut off the blood supply in my legs when I sat down, shirts that the top button cannot be closed on, and with short sleeves so wide that I could fit at least 3 arms in them. This is not to mention the suit jacket which hangs in diagonal folds across my chest and back as soon as it is buttoned.

    From what I can tell above, A Suit That Fits cares about their public profile and customers' experience and does not insult them in correspondence. Maybe that would be something for Suit The City to learn from... I will certainly be moving my business elsewhere in future.

    ReplyDelete
    Replies
    1. Dear Marcus,

      Thank you for posting your comments which have been pointed out to us. I would like to take this opportunity to respond to your above situation.

      Firstly, we understand your frustration and as you are aware, we have done our upmost to ensure you are happy with both the service and the products. All your items have now been remade, however if you are still unhappy in anyway, please do not hesitate to contact us directly.

      Despite what you say above, we always have and will continue to endeavour to have 100% satisfaction ratings from all our customers across the UK.

      Delete
  56. I ordered my suit in March. After several adjustments we gave up and ordered a remake. Drop-dead date 23rd Nov.

    It didn't arrive. No call. No notice. I called ASTF to be told one more week (they said that last time and it missed that too). No good. Major event is next Monday and Tuesday.

    ASTF NBG

    ReplyDelete
    Replies
    1. Dear Heafod,

      I appreciate that your comment is from last year; we have tried to identify you from your username but this is not possible. Please find the comment we left at the time below, and if you would like to leave us any other feedback, please e-mail onlinesupport@asuitthatfits.com as we rely on our customers’ feedback to constantly improve our service.

      Best wishes,

      Claire Webber
      PR Manager
      A Suit That Fits

      Delete
  57. Dear Heafod,

    I'm sorry to hear that your suit has been delayed. In certain circumstances we offer a re-make if we cannot produce the suit the first time to your satisfaction, this is completely free of charge and we will work with you as many times as necessary to get your suit right. Please see our fitting guide for more information;

    http://astf.me/FittingGuide/

    I'd recommend that you give us a call to try to resolve this matter for you. I tried to look up your order under the name 'Heafod' but this showed no results on our system. In order for us to be able to resolve your suit issues we need to link you to an order number. Please call our customer care team on 020 3006 7999 with your order number to ensure that we are able to do everything we can to get the suit back to you in time for your events next week.


    We look forward to hearing from you soon.

    Helen Buckle
    Junior Marketing Executive

    ReplyDelete
  58. I found this comment thread a little while after ordering my first suit from A Suit That Fits and was a little concerned. However the problem with such reviews and comment threads is that it is only the delighted or highly disappointed people that post and even then mostly the unhappy ones.

    I am actually extremely pleased with my suit. It was an absolute bargain at £500.00 and is far better fitted and finished than other "designer" suits that I own. The only thing I don't care for is the cheap looking buttons but they are easily changed. I was measured at the start and then had a second fitting once the suit was ready to sort out some details and make a few tweaks.

    A Suit That Fits have been nothing other than helpful and genuinely seem to want to improve their service. So unless you can comfortably afford to spend thousands on full English bespoke then A Suit That Fits seem a fine option to me.

    ReplyDelete
    Replies
    1. Hi Chris,

      Apologies for the late reply to your comment; we’d like to thank you for your post – it’s great to hear that you’re pleased with your suit.

      We hope to see you soon.
      Best wishes,

      Claire Webber
      PR Manager
      A Suit That Fits

      Delete
  59. I've ordered 3 suits from ASTF, City Branch in London, and they have all been fantastic. Well made and delivered within expected timescales. A few alterations were required but that is expected part of the process. I used their measuring service. Although you can measure yourself its best to get them to do it for you. I wonder how many of the compliants in this forum measured themselves and got a poorly fitting suit as a result? I've recomended them to many of my friends who have all used them with no problems at all and have been very happy with their suits. I did have one problem with one of my suits and ASTF did everything they could to remedy it. I was really pleased with the way it was handled it which was couteuos and helpful.
    £400-£500 for a suit with an extra pair of trousers that is made to fit you is a really good price.
    Anyone reading this forum should not be put off by the number of complaints.

    ReplyDelete
    Replies
    1. Hi Paul,

      Thank you very much for your recommendation – it’s great to hear that you’re really happy with your suits.
      We look forward to seeing you in our city road studio again soon.

      Best wishes,

      Claire Webber
      PR Manager
      A Suit That Fits

      Delete
  60. Well this has put the cat amongst the pigeons.

    I'll soon be proposing, and have always stated that my wedding suit will be the first bespoke suit I own (always wanted one and very excited by the thought of it).

    So upon stumbling across this thread, I now have no idea where I will be getting it from.

    I live on the South Coast(Portsmouth), so if anyone has any suggestions I'm open to them.

    Of course there will be a certain risk involved wherever I purchase a suit from, and I'm aware that people generally only voice their opinion when it is negative, so there are quite possibly many many ASTF customers that are very happy.

    But can I take the risk? Especially since I'm not made of money (I'm only 27!) and I've only recently started researching suits.

    Any help would be appreciated.

    ReplyDelete
    Replies
    1. Hi Chris,

      We hope your search for a wedding suit is going well - apologies if you have already read our reply to you, but as we’re able to reply directly to your post, I thought that you might like to hear from us.
      If you’d like to call us to talk over what you’re after, or see some of our cloths (we can send them to you free of charge), that’s not a problem.

      We're also in Southampton on these days;

      Fri 04 May 2012
      Wed 09 May 2012
      Fri 25 May 2012

      Good luck with your wedding planning!

      Best wishes,

      Claire Webber
      PR Manager
      A Suit That Fits

      Delete
  61. What's your budget Chris? If you really want bespoke then you'll struggle to get it for under £1000. Graham Browne in the City is the best I know for that price, but anything less and you're looking at good made to measure (made in a factory by a machine, but to your measurements)

    Simon

    ReplyDelete
  62. Ah yes, I sometimes mix up 'bespoke' and 'made to measure'. Made to measure it is then.

    I'm well aware that if I wanted to dress like James Bond (grown up thinking "I'd love to look that good in a suit") it would cost a pretty penny!

    My budget is up to £850, but that would need to include shoes and a shirt. I know I'm going further than many and not renting a suit, but it's important to me. I budgeted £50 to £100 for a shirt and up to £100 for shoes.

    This lead to a 3 piece from ASTF looking very promising. I'm just concerned that I won't get something I feel good in. I obviously want to look my best on my wedding day.

    I've got a roughly 8 inch Drop (40 chest 32 waist), and though I see suits and think "I like that cut a lot", I have no idea what would be best for me.

    Sorry for the waffle. Just feel some back story helps!

    ReplyDelete
  63. Chris, you're definitely looking at made to measure and not the top end either I'm afraid. You're probably best looking at MTM services by places like Reiss (£500 and up I think). And I would spend it all on the suit - you must have a half decent white shirt, and leave shoes until later unless you have nothing at all currently.

    Simon

    ReplyDelete
  64. Thanks Simon. Appreciated.

    I know that in the grand scheme of things it's not a big budget for a full suit. I just want to get the best I can, and to arm myself with as much information as possible.

    Come to think of it, I do have a decent shirt or two, and I take good care of my shoes.

    Without saying it out-right this seems to have moved away from using ASTF. Shame, but it would hardly be right to go with the first thing I see that appears right.

    Again, I appreciate the help Simon. Signed up to the blog as I find it very interesting. Keep up the good work.

    ReplyDelete
  65. No problem. If you spend it all on the suit, you could afford Graham Browne, which would actually be bespoke too.

    ReplyDelete
  66. I must admit to some trepidation visiting a tailor in London, and feeling like a child fishing in his pockets for an extra 2p when it comes to how much things cost.

    Should I be embarrassed? Would they welcome the custom of some oik who can maybe just afford a suit?

    ReplyDelete
  67. Absolutely. Russell and Dan are very welcoming and will have no problem making something at the starting price. Plenty of good cloths at that price too.

    ReplyDelete
  68. Cool, I'll get in touch with them. See where we go from there.

    Thanks again. I'll try to avoid dredging up old blog posts if I have any more questions!

    ReplyDelete
    Replies
    1. Hi Chris,

      Sorry for not picking up on your posts sooner, however, if you are still researching suit companies then you might want to book an appointment at our Southampton studio if that's more convenient for you than trekking into London?

      You're more than welcome to have a look at some cloths, see some wedding suits we've done before (you can see these on the website too) and find out a little more about how we work/what you can expect from us in terms of a bespoke suit.

      Of course, this is entirely without obligation and at no cost to you. Often our customers' first suit is their wedding suit so we understand just how important it is to get right!

      We're in Southampton on these days;

      10th Apr 2012
      27th Apr 2012
      4th May 2012

      I won't post the link (as I don't want to be accused of spamming) but you can find out how to book online. I hope that helps and that your wedding plans are going well!

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  69. I've had two suits from a Suit that Fits and a shirt and I'm very happy with the finished product of all of them. It has taken a few fittings to get everything right on both suits (But I gained some weight since ordering the first), but the shirt based on my latest suit's measurements was 100% right first time, it's probably the first shirt I've ever had that actually fits properly (I am an odd shape and I've just ordered 3 more).

    I have to admit that I've never had a suit form a top tailor but I wouldn't expect to have one measurement and to then collect a perfect garment as some people seem to above. I'm also confused by people saying they have to wait months to have another fitting, I've normally managed to book an appointment in the West End Studio within a week.

    There were admittedly some problems with my first suit's trousers and the quality of the material on them but they remade them and altered the fit at the same time and I haven't had any issue since, the jacket has always been fine.

    I've always found them to be very helpful both in person and via email, although their delivery dates have "slipped" by a week once or twice.

    ReplyDelete
    Replies
    1. Hi Anonymous,

      Thank you for your comments. We really appreciate the feedback we get, both positive and negative, as it helps us to stay in tune with our customers and develop the business to better serve our customers' needs. These reviews are so important to us that we have created a link to independent reviews on our website, making it easy for new customers to hear from those who have dealt with us before. You can find these reviews (including a link to this website) here;

      http://www.asuitthatfits.com/shop/index.php?option=com_myblog&show=A-Suit-That-Fits-Review.html&Itemid=370

      We're sorry that you experienced a few issues with your trousers, but we hope that you are now satisfied with your experience and product.

      Best wishes,

      Helen Buckle
      Marketing Executive

      Delete
  70. Hi, just thought I'd add to this thread as I've had 4 suits from ASTFs and they've all been great. If you're thinking of going for the first time I'd recommend having a good think about the style you want, especially the fit. My first suit is my least favourite because I didn't really think it through enough, on my second I went with the advise from the style advisor (Johnny Harrison at the city branch) and absolutely loved it. His style is to wear suits that are a close fitting as shaving foam so he knows how measure well.
    As for quality I think you get what you pay for. My previous 3 suits were from Hackett and the premium materials are easily a match for them... Especially the navy herringbone and grey prince Charles check. In summary I'd recommend them if you have a bit of style and you have the time to wait... if you're impatient and build suits off-the-peg you have other options.... Happy suit buying!

    ReplyDelete
    Replies
    1. Hello David,

      I just wanted to say thank you for your feedback and I hope the suits are wearing well! Good advice too as there are over 40 billion different combinations of design and cloth options for suits, but our expert Style Advisors are trained to help fine tune these options!

      Best wishes,

      The A Suit That Fits team

      Delete
  71. Great to see a few replies on here since I last checked. Thanks to Helen and Claire too, for replying directly to me.

    I've proposed and everything is go now! So after a lull I'll soon be on the hunt again. OTR is not going to be the way for me, as my drop will be increasing and I'd like a few personal touches.

    I've contacted a few places, Graham Browne being one, and soon I'll be in touch with ASTF to see when I can visit them.

    I'll let you all know how it goes.

    ReplyDelete
    Replies
    1. Hello Chris,

      I hope you are well and congratulations on your engagement. Do let us know if we can help at all on 020 3006 7999 or drop us an email at onlinesupport@asuitthatfits.com

      Happy wedding planning!

      The A Suit That Fits team

      Delete
  72. I'd just like to share my experience of ASTF. I ended up having to take ASTF to court to return my money.

    I originally ordered three suits (dark grey, light grey and black) in March 2011. The suits were ill fitting and were too loose in the crotch.

    I requested a repair which, ASTF happily completed. They, however, over a 7 month period made numerous alterations to the suits and in the end they butchered the suits to the point of no repair. All I asked for was to repair the crotch but they could not complete this repair correctly.

    In August of 2011 they offered to remake all of the suits from scratch. When I went to pick them up in september, they only presented me with light grey and black trousers but no jackets.

    i waited several weeks for the jackets and the dark grey trousers -- when I went to pick them up in october, they gave me a pair of light grey trousers and no jackets!!! I immiediatley returned them back to ASTF and returned the other suits and requested a refund.

    ASTF policy is to 'repair, replace, refund' -- i thought i was entitled to a refund as it had been over 8 months and they had numerous opportunitie to repair the suits and in the end, they couldnt even get the color right!!!

    ASTF then refused and gave every excuse why I should not get a refund. I was told 'i am someone who keeps changing my mind', that 'i just no longer wants the suits' and that even though the have a repair, replace, refund policy, they need 2 opportunity to repair the 'replaced' suits before they will consider a refund. At one point they offerer a 50% refund and to return the 'suits that dont fit' back to me.

    They even tried to alter their terms and conditions on there website -- see the last paragragh of the Supplier obligations section. 'The Supplier will not be held liable for any costs incurred on the part of the Cutomer during the fitting procedure of Repair, Replace and finally Refund, regardless of the outcome of the fitting procedure'. They havent even spelled 'Customer' correctly.

    I filed court papers in November 2011 and successfully sued ASTF in June 2012 for the cost of the 3 suits, plus interest, delivery, court costs and compensation.

    I would suggest being careful of this company. I found the suits of low quality and was shocked at the lengths they went to in order to not provide me with a refund. You might be better of going somewher more reputable or purchasing from the high street.

    ReplyDelete
    Replies
    1. Dear Omar,

      We are very sorry that we were unable to see your order through to completion. We aim to delight our customers from the moment they step into studio until they leave with garments that they love to wear. Our terms and conditions have been put in place to protect both parties but, unfortunately, as your personal situation was unique and fell into a grey area of these terms an independent party was needed to settle this. In this case we respect the decision that was made and we apologise for any inconvenience caused.

      Kind Regards,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
    2. Thanks for the apology Helen but it would be much more appreciated if you just agreed you were wrong.

      My situation was not 'unique' or in any 'grey area'.

      ASTF couldnt get the repairs correct, ASTF replaced the suit and still didnt get it right, and then I asked for a refund. This was in line with your 'repair, replace, refund' policy within your own term and conditions. I dont see what is so 'grey' about that policy.

      I would suggest you review your own terms and conditions and if you are 'grey' about a situation, maybe refer to the terms of the Sales and Goods Act which supercedes any of your terms anyways.

      Thanks though for your half-hearted apology.

      Omar

      Delete
  73. Does seem to one bad thing for every good thing. But I'll take them as I find them.

    I'm visiting the Southampton branch in July for a chat. I want to understand their processes, see what ideas they have, and get a general feel.

    I've started working out again, so not much point taking measurements as I expect to change.

    Again, I'll let you know how it goes.

    Omar - Seems like you had a very hard time. Feel for you. Hopefully not something that happens again, or very often.

    ReplyDelete
    Replies
    1. Hi Chris,

      Do keep us up to date with how you get on, enjoy your appointment in Southampton!

      Best wishes,
      Helen Buckle
      A Suit That Fits

      Delete
  74. Having just received a suit from ASTF, I would have to say they should rename themselves A Suit That Doesn't Fit. Of all the measurements taken, only 1 was correct when trying the suit on. The material is CHEAP (I use a cheap pair of trousers for work at times and the material is the same....it looks CHEAP and TACKY). I have had multiple promises made to me that were broken or denied (largely because I've seen different people each time I've been). The style of the suit it awful - I would never have ordered anything like it. I asked for a classically tailored suit - I've got something a 20 year old would wear off the shelf from ASDA on a Friday night. I also had to travel miles (petrol and parking costs added up) multiple times to finally get it. My best advice - DO NOT BUY A SUIT FROM THIS COMPANY. THEY CANNOT DELIVER!

    ReplyDelete
    Replies
    1. Dear Anonymous,

      I am very sorry to hear that you are not happy with your order, if you could please send your order number to me at Helen@aSuitThatFits.co.uk and I will look into this for you. The fit of your suit is covered in our fit guarantee, details of which can be found here;

      http://astf.me/FittingGuide/

      As you will see from this guide, we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments. As for the cloth, when I know your order number I will look into which cloth you chose to make sure there are no quality issues and so that we can rectify these if there are any problems with the particular cloth you chose for your suit.

      I hope to hear from you soon so that we can resolve these issues for you and fulfill our promise to fit you with a suit that you love to wear.

      Best wishes,
      Helen Buckle
      A Suit That Fits

      Delete
  75. Today I had 1 hour meeting with Angelo from ASTF in Southampton.

    Everything ran to time and I had a good conversation with him. We discussed colours, fabrics, and went through a rough configuration. No measuring yet as I'm not getting married till next October and plan on working out and changing my body shape further.

    I enjoyed it. He was very personable.

    I'm also checking out some local tailors. If I go any further with ASTF I'll let you all know.

    ReplyDelete
    Replies
    1. Hello Chris,

      Thanks for your update and I hope that your wedding planning is going well. Please do keep us up to date with your quest for getting sartorially suited! We hope to see you in studio soon!

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  76. ASF studios that are not full time cause problems for customers for a number of reasons,in a major city like Newcastle upon tyne i was taken to the gents to have a look in the mirror as there isnt room to store one in the studio!yes,a tailor with no mirror,having to wait 2 weeks for an appointment then another 2 weeks for an alteration,possibly more,by this time you start to get a bit peeved.Having to pay the full amount upfront for a suit that doesnt fit is not acceptable,buttons almost falling off,if a suit is cut too small it should be scrapped as surely you cant make it bigger?

    ReplyDelete
    Replies
    1. Hi Neil,

      My name is Helen and I work in the Marketing team at A Suit That Fits. I'm sorry to hear that you were disappointed with your experience at our Newcastle studio, please do forward me over your order number to Helen@asuitthatfits.co.uk and I can look into this in more detail.
      I am also responsible for our Mystery Shop report and work closely with our studio managers to address any support they need in studio so I'd be interested to hear your feedback in more detail. Your comment about the way in which your measurements were checked, is unacceptable and I can only apologise for any embarrassment caused - this is not normal practice at our studios.
      I am also personally looking into making improvements in our temporary locations so I really do appreciate the feedback and hope to hear from you to gauge an even better understanding of you experience.
      In terms of the suit fitting process, you can read our full fit guarantee here;
      http://astf.me/FittingGuide/
      It is possible to let suits out, however, and as you rightly said, this is only to a certain point so the best thing to do would be to hang on until your next appointment and take it from there. In the meantime, however, if there is anything else I can help you with, please do let me know. Otherwise, you can call our customer team on 020 3006 7999 for any updates on your order.

      Best wishes,
      Helen Buckle
      Marketing Executive

      Delete
    2. Hi Helen,order no 52312 was altered twice accross the shoulders at the back of the jacket because of bunching up on the material and the right arm was let out because of tightness,its ok but certainly not 100% for made to measure, paying £674 upfront for a premium garment.While this suit was being altered i took advantage of my next appointment to order another suit 53538,with an updated measure,this was a much better fit however the left inside pocket lining is stitched slightly to the suit piping,feedback was provided to Lucca @customer services regarding these orders and i did not have the time to make yet another appointment to take it in,so a courier was organized to collect it,you guessed it,they didnt turn up..A pair of engraved cufflinks was then offered as a gift for a valued customer,a very nice gesture indeed, so i sent the info via e-mail with my initials NC in uppercase and was advised to collect when ready from a studio of my choice {Newcastle}i made an appointment to collect them only to be told that they were not there,this cost ASTF another order!i was then informed that you cant send them to a temporary studio because of storage facilities,{Dont laugh}as a goodwill gesture they had them delivered to my home,sadley they are engraved in lowercase and the NC looks like the word !me!so they are still in the box.ASTF has something good on offer if only you can eliminate the "stupid "errors that seem to exist within the company,customer services are v good but recommendations to other people from me are out until certain BASIC things are put right,quality not quantity and profit. Thanks for reading this Helen,cheers Neil Charlton.

      Delete
    3. Hi Neil,

      Thank you for the feedback, I'll certainly bring this up with the team and have already passed on your comments to our Head of Operations. I must apologise for the fact that the courier didn't make the delivery and I'm sure that the team has already contacted the courier company about this. We will replace the cufflinks for you with the engraving that you asked for as these were meant as a gift for you. Again, I am sorry for the inconvenience caused, we are constantly improving our service so we always welcome any feedback that can help us to improve as a business.

      Best wishes,
      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  77. I was consideing ASTF but not now. No chance. After reading the comments here and the constant robotic responses from the company on this blog I realise that this is a case of marketing and customer relations over the quality of the product. Shame I had high hopes.

    ReplyDelete
  78. Hello Justin,

    I am very sorry to hear that your opinion has been swayed by this thread. It is unfortunate that this particular thread dates back over 3 years, as the business had made considerable improvements to the product and service in this time. We do, however, still welcome feedback as we believe it's an integral way to continue to improve. Having produced well over 40,000 orders over the 6 years that the business has been around, we are the first to admit that we haven't always got it right. This is why we have developed tools such as the Fit Guarantee to make sure that we do everything we can to ensure our customers leave us with bespoke garments they love. As you have seen from the comments above, we always acknowledge these reviews and although the latest statuses are not always updated, we always follow these up internally and make every effort to contact the customer and resolve their issues.
    If you would like to take us up on the offer, I'd love to invite you into studio for a free consultation to get a feel for who we are and how we work. If this is something you may be interested in, to form your own judgement, I'd be happy to arrange this for you, simply drop me an email at Helen@asuitthatfits.co.uk

    Best wishes,

    Helen

    ReplyDelete
  79. Maybe ASTF could be visited again? Perhaps not Simon but a mystery someone who could report to Simon?
    That might help with this whole situation. A second review.
    As Helen says, they have come a long way.

    ReplyDelete
  80. Hi Chris,
    Further to your post we are actually working with external independent organisations to review our customer journey and identify areas of improvement so please do be assured that we take this feedback on board and, more importantly, are prepared to do something about it. Without feedback, both good and bad, we know that we would not be where the business is now, but there is always room for improvement. So, thank you to everyone who has posted on this thread as it is important that we are aware of these issues so that we can work with our customers to resolve them.
    Helen

    ReplyDelete
  81. Thanks to everyone that posted here. I was also considering ASTF, and all your messages - including the auto reply from the company - has stop me from doing a big mistake.

    ReplyDelete
    Replies
    1. Dear Anonymous,

      I'm sorry to hear that you feel this way, should you change your mind, however, we'd love to invite you for a free consultation so you can get to know us better. Simply drop me an email at Helen@asuitthatfits.co.uk and I will arrange this for you.

      Best Wishes,

      Helen Buckle
      Marketing Executive
      A Suit That Fits

      Delete
  82. Having read through most of these comments, I do have one over-riding concern. Put simply, this is a REVIEW site. It's not an opportunity for ASTF to do a mini PR campaign each time something goes wrong. If there are problems experienced by their customers, there is simply no need for the customer to be "identified" by ASTF. They should silently have got the job done in the first place.

    Replying that "Our fit policy" etc etc is in place is really irrelevant. If ASTF can't do what they are being paid for, they get a poor review. Simple. They are hardly then in a position to validate their poor performance with some PR spin, and promises of "we'll sort it if you give us one last chance."

    Face facts - a review is a review. If it was in The Daily Telegraph they would hardly be in a position to respond would they? Why then should ASTF feel they have the right to negate the experiences of customers just because it's all on the web?

    ReplyDelete
  83. The responses from 'Helen' are indeed sales BS.

    Emailing the address given yields no response.

    ReplyDelete
  84. Dear Anonymous,

    I'm sorry to hear that you feel this way; we can assure you that we take all feedback very seriously and think it is important that we reply to our customers.

    As Helen mentioned, should you change your mind, we'd love to invite you for a free style consultation and measurement so you can get to know us better. Please e-mail me directly: claire@asuitthatfits.co.uk and I will be happy arrange this for you. You can also call us on 0203 355 3560.

    Best Wishes,

    Claire Webber
    Marketing Manager
    A Suit That Fits

    ReplyDelete
  85. I have a question for the ASTF sales employees posting on here (I trust they will reply to me as they have done with everyone else).
    In response to negative comments here you repeatedly state that you have checked your records and can see that the issues have all been resolved. But how is this possible when the only information you have in relation to a complaint is that it was posted by 'Jim' or 'David' on here?

    ReplyDelete
  86. Claire Webber25 April 2013 15:56

    Dear Anonymous,

    Thank you for your comment. When our customers design their bespoke suits, we work with them to design everything from choosing the cloth to colour of the lining and all that's in-between. As a result, we get to know our customers incredibly well.

    Over the years, we have tailored over 60,000 tailored garments and the majority of our customers are extremely happy. On the occasion that something has gone wrong, we have a personal relationship with our customers so are able to identify their situation; if we can't, you'll notice that we have asked customers to send us over their order numbers so that we can help them.

    Customer service is at the heart of our business and we take feedback very seriously hence our responses to all reviews - good and bad.

    Best wishes,

    Claire Webber
    Marketing Manager
    A Suit That Fits

    ReplyDelete

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