When you collect your new suit from A Suit That Fits, five to six weeks after the fitting, the staff suggests a thorough examination of the fit. But I have always found that impossible to know until it has been worn on three or four different occasions.Yes, you can immediately if the jacket is tight across the chest, the trousers feel uncomfortably snug or there is an alarming amount of air circulating about your ankles. But it is hard to remember everything else to check.
The staff itself can help a little here – suggesting sitting down in the trousers, for example, to make sure there is enough give in the crotch and thighs. But I always forget something that won’t come up until the third time I wear the suit: how secure the side-tabs on the trousers are or the narrowness of the ends of the sleeves.
So, I waited until now to give a decent review of my new suit. Broadly, the experience was positive. So many of my old suits are a little roomy in the waist (as I have lost weight in the past year) or never had their sleeves altered and are therefore a little long. Getting a new suit, therefore, that fits perfectly on the sleeves, the waist of the jacket and of the trousers is a pleasure.
The neck and shoulders fit well, as does the waistcoat – which is the hardest item to tailor. Unfortunately, the picture does not illustrate any of this particularly well as it is a stock image for the ASTF website. But one point is shown here: the collar of the jacket is forced away from the neck slightly by the collar of the waistcoat.
I enquired about this and was told that it is very tough to avoid when there is a collar on both the jacket and waistcoat. But then, my other waistcoats have a collar that stops short of the silk back, avoiding this problem. Perhaps a suggestion for collared waistcoats at ASTF in the future.
As mentioned previously, the material for ASTF suits is not amazing – roughly equivalent to a £250 or £300 suit on the high street. But then ASTF is great value that way, fitting much better for around the same price. And the company has started to introduce some more luxurious fabrics and one-offs.
I’m pretty satisfied with my suit, and I have two colleagues that are pretty happy with theirs – indeed, who are returning for second orders. If you’re looking to spend around that amount of money on the high street, don’t – go here instead.
**UPDATE**
Many customers of A Suit That Fits had a worse experience than me, as the comments to this post indicate. I recommend that readers look through those and consider my experience as just one of a range of experiences.
***





I received a new suit from ASTF a few days ago and am pretty pleased. I went for their top quality fabric in dark gray with a slight pin strip and red herringbone lining. I have to say the fabric is lovely, especially the lining however I’m struggling to keep the crease in the trousers.
ReplyDeleteAfter a few days wear I am going back this afternoon to have a couple of alternations.
1 - The sleeves are too long, they cover my hand right down to my fingers and they are very wide, like a magician’s sleeve.
2 - The trousers are quite tight around the middle of my thighs. I have weird legs in that I have very skinny knees but large thighs and ASTF has been unable to deal with that ‘out of the box’ so to speak.
Hopefully these 2 small niggles can be fixed. Other than that I am very pleased with my purchase which came in at circa £500. In comparison to my other current suits; a £500 Boss Suit, a £500 CK Suit and a £350 Balmer suit, this is substantially better.
Also o was measured by one of their tailors not myself.
Regards
Colin
Thanks for that Colin, we're all about personal recommendations over here at Permanent Style.
ReplyDeleteI'm sure readers would be pleased to hear how the alterations work out as well, when they're done.
Simon
After a fairly positive review i've now had more time to wear the suit and a number of discussions with the tailor and here's maybe not so positive a review.
ReplyDeleteThe suit fit was not ideal to say the best. The jacket was very baggy under the arms, too wide in the shoulders along with the comments I made previously that “The sleeves are too long, they cover my hand right down to my fingers and they are very wide, like a magician’s sleeve.”
I went for my alteration fitting and the tailor was quite surprised at how poorly it fitted however pinned it up and it has now all been adjusted to fit pretty nicely. Just a shame it needed quite a few alterations and the not quite so good ‘finish’ had it been more correct first time i.e. along the stitching in the seams on the inside; the fabric just isn’t finished quite as well however I don’t think they could of done much better with the amount of alterations.
As for the trousers, I purchased two pairs and the first pair had the problems I mentioned before and the second pair was pretty awful. I had assumed they would be the same, which they should be. The leg was too short, there was too much material around the crotch which made them uncomfortable in addition to the problems mentioned with the first pair.
They have been adjusted and fit well now however one wonders what would of happened had I used their online measuring tool rather than visit the tailor with their ‘fit guarantee’.
Few general comments about the suit: It is pretty nice, as I said before the fabric and lining is really quite lovely. Couple of slight annoying things; the pockets on inside of the jacket are lower than all of my other jackets which not only is annoying when you want to slip your phone or wallet into the packet and can’t find it but also when these things are in your pockets and the jacket is buttoned they create a prominent bulge which just does not look quite right and spoils the line of the jacket. Also the side pockets in the trousers and pretty deep which again means anything you put in your pocket creates a prominent bulge in the front of your thigh. This can be easily altered though.
Overall I do now have a nice good fitting suit however I could of purchased an off the peg Boss or the likes and had it altered at a tailor for about the same money in much less time with equally as good a fit. I’m not sure I would purchase from ASTF again although I do like being about to choose the fabric and lining at ‘off the peg’ prices.
So a fairly poor review however, I think I may have been an exception to the rule and believe that the norm would probably be better than my experience.
Regards
Colin
Dear Colin,
ReplyDeleteThanks for your detailed review of your experiences. The people at A Suit That Fits wanted to respond, so I have posted their message below.
Best, Simon
- - -
Hi Colin,
My name is Michael and I work at A Suit That Fits.com. Firstly I must say Thank you for your feedback on our product and service. We are
very dedicated to learning from customer feedback and we endeavour to continually improve our product and service.
I understand that you had some alterations completed on your suit so that it would fit you properly/perfectly. We would not be satisfied
giving any customer a suit that didn't fit, so it doesn't matter how many alterations we have to do to get it right, we would never like you to have an ill fitting suit. I can only apologise for the inconvenience of having several alterations done on your suit, however now the measurements on your profile will be changed and so when you order your next suit, it will be completely fitted to your body. fit perfectly first time, should you order another.
In response to your feedback, some of our customers love the deep pockets which is why we have them like this, however we may be able to look into setting up a shallow pocket option on the website. When designing your suit, you could then specifically choose a shallow pocket.
Colin, please don't hesiatate to contact me if you would like any further information or if I can help. My email address is michael@asuitthatfits.co.uk - if you e-mail me your address I will make sure that I get in touch with you should our 'shallow pockets option is being develloped.
Many kind regards
Michael Pegrum
I was measured for my suit in March in Leeds. Paid £405 and my suit arrived 8 weeks later. The jacket fitted like my school blazer did when I was 30 plus years younger. It was so small and the trousers did not fit either. Unfortunately I had to wait until June to see the tailor again who advised the arm holes were too small and also agreed a number of changes required to the jacket which is being remade. The trousers are also being altered. I was told my replacement suit would be 10 days but now at 3 weeks later I am still waiting. If the new suit does not fit it will be late August before I can return again.
ReplyDeleteI consider myself fair in my comments and all I have stated are facts and not cast an opinion, which I will do when the replacement items eventually arrives.
There are plenty of tailors across London who are due to retire.
ReplyDeleteTheir experience, gained over decades of work is second to very few.
They don't have websites, barely any have cards but are forgotten gems.
Put on top of this the fact they do a fair bit of making up for some 'name' tailors and there we have a very rich vein which unfortunately won't be around for ever... jump in when you can.
Leave these website tailors for those in the provinces.
Mr Brown, would you be kind enough to suggest a list of these tailors, for readers to go to?
ReplyDeleteThanks
Simon
I'm compiling a few words on the very subject for my friends at Faith/Strobelight Honey - print only.
ReplyDeleteThat said my article may well make it's way online at some point.
I'll drop you a little note with an update.
I've just finished my first suit from ASTF. I've posted a full review on my own blog at bit.ly/8lWgDm but, overall I've got sort of mixed feelings about them.
ReplyDeleteI don't think you get a great experience from ASTF, but I do think you end up with a lovely suit. On the other hand, I think this is marred by some of the quality issues that you mentioned in your post. I don't know how much faith I have that my suit will last well... but I suppose only time will tell!
Hi, I've come to this thread rather late it seems. However I would be interested to know whether Mr. Brown did indeed post an article online regarding the retired provincial tailors?
ReplyDeleteThank you.
I used A Suit That Fits / www.asuitthatfits.com and it’s been very difficult to get the fit right. I started the process about 12 months ago and I stopped doing re fits (as I ran out of interest with it for a while) but I've just tried on their latest attempt and its still miles off. So far it’s been a terrible experience but depending on how they resolve it for me, I may review it again. At best I suspect they will be average. I have since been and bought a few decent suits from Hugo Boss and once the leg and arm length were adjusted it fits much better (for £400.00) . I think the trick is to find a decent ‘off the peg label’ that suits your shape rather than get measured by one person and tailored by someone many miles away – the details and customers requests simply get lost in translation.
ReplyDeleteDid Mr Brown ever come back with the list of lost taylors?
ReplyDeleteDan
Agreed. My experience with ASTF is similar. Even after alterations the fit is way off. It really irks me every time I put my suit on, which in fact should be a pleasure, right?
ReplyDeleteWhat is also annoying is that I left feedback on their site but it has not made it to their feedback page. So if you go there all you find is positive reviews....hardly a surprise I suppose.
Very interesting to read these comments. One thing that struck me was that even in the photographs on the website many of the suits do not look particularly "smooth" or well fitting. Frankly, some of them look rather cheap.
ReplyDeleteAlso, they look as though they lack some of the padding/ interior linings of better quality suits. I wonder if anyone who has bought could comment on this. (For example, lapels look slightly crumpled).
Has anyone any experience of dress2kill suits, which seem to have a similar ethos?
I purchased a suit from them 12 weeks ago, The waist of the trousers was 3 inches to big the waist on the jacket was 3 inches to big the sleeves on the jacket were far too long and the material was appalling. They made some amends however because the amends were substantial they ruined the line of the suit. Worse still was the fabric which was appalling. The bonding layer between the fabrics had cause large ripples to appear all over the jacket it was also very badly creased. I was told (wrongly) that this would all come out with a professional press. The pressing did not resolve anything. I have sent months trying to get this sorted out and have got no where i have asked for a refund as have lost faith with this company and do not believe that they can deliver what they promise. All that they keep offering it to remake the suit which is will take more time more effort( from me ) and the net result i am sure will be another suit that does not fit.
ReplyDeleteThanks Mr Danson, there have been to many of these reviews now to ignore. It sounds like I was rather lucky in my experience.
ReplyDeleteAny more, please contribute.
Simon
I've had 3 suits from ASTF. The first was from their 'Professional' range and cost around £250 with a second pair of trousers in April 2008. In terms of material the suit was about what I would expect for an off-the-peg in that price range. I found the measuring service very friendly and as I didn't know whether I wanted a pleat or not on the trousers, they made a custom order with one with one without. The leg length was slightly too long on the fitting, so that was altered without any questions. Overall the suit fitted well.
ReplyDeleteI bought the second in December 2009 and traded up to the distinguished range. All in all the re-measuring and style advice was positive, however I think the peaked lapels may have been a little brave for me. I also wanted to have working cuff buttons, but was advised against it on this suit as it makes alteration of the arm length difficult, so they wanted to get it perfect. Fair enough I guess. When the suit came back in around 4 weeks (similar wait to the first and third suits) it fitted like a glove and I have no complaints. The material and finish is clearly superior to the first one.
On the back of being happy with the 2nd suit (and getting a 20% discount for ordering again immediately), I splashed out and ordered from the 'Premiere' range, this time with working cuffs! Again I have no complaints about the fit, if anything it is marginally better than the 2nd and again the material (wool/silk blend black with a pale white pinstripe) is a step up from the the range below.
I wear the 2nd and 3rd suits on a daily basis and regularly get comments from people about them. It's a shame that some of the other contributors here have had bad experiences, as I have nothing bad to say. Hopefully I haven't cursed myself, as in the next year or so I'm planning on buying a winter coat, 3 more suits and a dinner suit from them, as I really can't fault the price/performance.
I have recently received a suit from asuitthatfits and I was very disappointed with it. The material is poor, there are numerous defects in its assembly and the whole thing looks and feels cheap and nasty. Needless to say I have been in contact with the company, but I am getting the "run around". I have rejected the suit as unusable and require a refund, which is not forthcoming, so a formal complaint via Trading Standards is on its way. As a replacement I bought an off-the-peg suit, which required minor alteration, all for less than half the price - and it's a much better quality garment too. Beware!
ReplyDeleteVery disapointed by ASTF. I purchaded a standard 2 piece suit with 3 button jacket from ASuitThatFits.com (ASTF). I'm of standard weight and hight so this should not have been dificault. But an off-the-peg high street suit still fits much better - ie: it fits!
ReplyDeleteMy original purchase was made in four months ago, but when the suit first arrived it was very tight and did not do up, like it was several sizes to small.
Three months later and after many alteratations, a completly new suit jacket was remade and sent to me. Surprisingly this still required alterations to fit - baggy an bulky behind arms and chest area. Far too tight around middle! More fittings scheduled.
The Material used is very thin and low quality and the stiching is poor around all key areas.
Stiching around top of arms is poor wringling up the material. Stiching down seam down back of suit is poor as material does not lie smooth.
I would not wear this suit anywhere - and fear this fitting farse will go on for many months to come.
I will never buy from an online suit taylor again,never, and this is a warning of things to come to anyone condidering doing so.
I don't have a comment about a suit, but after reading this and visiting their office I am so glad I didn't waste my money. I was seriously considering purchasing one of their satin gift vouchers for my husband as a Christmas present.
ReplyDeleteI went directly to the office because I wanted to see fabric or actual suit samples rather than looking at pictures. I was ready to spend about £300, but once I saw how cheap and crappy the "satin" gift voucher looked I started having serious doubts. I saw a couple suit/coat samples hanging in the waiting room, and they also looked cheap and poorly put together.
After reading these reviews I definitely will not order from ASTF.
Reading through these old blogs-lovely reading.
ReplyDeleteWas wondering if Mr Brown ever came up with the list of tailors?
ASTF is not a place anyone should ever by a suit - they are a joke and I am amazed they are still in business - poor fabric, poor service, poor tailoring - there is nothing of quality about there service and product. I can only assume poeople that are resonably happy or 'delighted' in some cases have no experince of what a quality tailored suit should look like - even the pictures of so called happy customers on their facebook page only underlines the point that none of the suits actually fit their customers - you get what you pay for in life but I actually think they are over priced. I bought a suit from ASTF over 18 mths ago and after 3 remakes of the suit and a number of alterations I was still left with a suit of poor fit and poor quality. You can have a suit tailor made, stitched in the UK and fitted by professionals for the same price ASTF charges and the material will be considerably better.
ReplyDeleteIt has been 16 months and nothing from Mr. Brown. After a poor experience with Raja Fashions, I am looking for a good, reasonably priced bespoke suit. Any ideas anyone?
ReplyDeleteWhat a fascinating read - i think i escaped lightly after reading all these bad comments. I planned on buying my husband a suit for Christmas from A Suit that Fits but also changed my mind after seeing their fabrics etc. After a little research i settled on treating my husband to a suit from 'Suit the City' and i can honestly say i have never seen him in a better fitting garment and we will definitely be returning to them again soon.
ReplyDeleteHello,
ReplyDeleteMy name is Claire and I work at A Suit That Fits. First of all, I’d like to thank you for your discussion and feedback - it helps us to constantly improve our product and service.
Jake, thank you for the feedback on your blog – we have now developed the system in order that you can book your fitting appointment with your favourite Style Advisor. We’d love to hear how you liked your tweed jacket.
Anonymous (1) – We work very closely with our team of skilled tailors in Nepal. Our master cutters all have at least 30 years experience in tailoring. We do expect your first bespoke experience to require some alterations and we have a fit guarantee. We will ensure that we will carry out any number of alterations we have to do to get your suit absolutely perfect, we would never like you to have an ill fitting suit.
Anonymous (2) – Thank you for your feedback; if there are any problems at all with the experience you’ve received, we like to work with you personally to resolve any questions. We do not want customers to leave us feeling as though they’re unhappy with any aspect of our product or service.
Anonymous (3) – I can whole-heartedly assure you that our garments are made with a high quality construction and finish; we would be delighted to discuss our construction processes with you.
Mr Danson – we always like to be given the opportunity to re-make a customer’s suit if they do not find it to their expectations; we would not be satisfied in letting a customer leave us unhappy and aim to let you leave us absolutely delighted.
Ian –it’s great to hear your experience of the service and I hope that you continue to delve into the world of tailoring with your new suits!
Roy and anonymous(4)– we would love the opportunity to resolve your questions personally – please do not hesitate to contact me (Claire@asuitthatfits.co.uk).
playerpianosara – thank you very much for your feedback on our embroidered gift vouchers. We would love to give you the chance to see the suits that we hanging in our branch in person and on the wearer.
Anonymous (5) – I’m very sorry for any inconvenience that having a number of fittings for your suit has caused; we would not be satisfied in letting you leave us unhappy and with a suit that isn’t to your expectations. Please do contact me (Claire@asuitthatfits.co.uk) to discuss the matter.
We always love to hear feedback from our customers and, once again, we thank you for your discussion.
Many kind regards,
Claire
Hi,
ReplyDeleteI've found this thread via Google and want to add to the debate. I have 3 suits from ASTF. The first one (ordered in Dec 2009) after rework on the jacket is great. I was really pleased so ordered two more in Nov 2010. What a mistake.
Neither fitted correctly, the jackets are too tight. After waiting to see the tailor and another month for the rework both jackets still don't fit.
I have asked for a refund now, I'll let you know how I get on. As for customer service... They write a nice response on here but it is NOT backed up in reality.
I wonder if the service would improve if you only paid a deposit and paid in full when the suit was actually wearable...
Hi all,
ReplyDeletethought I would add my feedback here. I first saw this blog back in September only after ordering a suit so I was obviously a bit worried!
I needn't have been however. The first suit came back great. Its now 6 months later and I have a total of 2 suits, with 2 pairs of trousers each and a separate sports jacket. I have spent about £1200 in total.
I love my suits and get comments on them all the time about the fit and the fabrics. they don't look like anything in the high street.
I did find that, after wearing the trousers of the first suit for a few days that there was too much fabric where the pockets are (the trousers werent fitted enough around my thighs I guess). It wasn't noticeable when I was standing in front of the mirror in the shop but when I was walking along I could tell. I took them back in and they had them changed (this was after I had finished all the fittings). Note that even before this they fitted better than any of my other suits. having a suit that fitted well meant I was more fussy I think.
I am planning another suit later in the year and probably a winter coat as well.
They fit far better than any of my high street suits (which usually cost about 300). I normally have issues with arm length so i have to get a jacket that's too large or have sleeves that are too short (there is never enough length in the medium jackets to lengthen the arms enough). my suits from aasuitthatfits obviously dont have this issue.
I guess my only word of caution is that it does take a long time and you need to be prepared to go back for fittings (i needed 1 fitting but they warned me it could be up to 3). the end result has been worth waiting for though.
as far as fabrics i recommend the navy birdeye - its my favourite. :-)
A
Hello Jim,
ReplyDeleteMy name is Harry and I work for A Suit That Fits. I am very sorry to hear that you're not entirely happy with your second and third suits. We pride ourselves on our service and want all of our customers to be totally happy with their garments. Our team will work with you to ensure that you're delighted with your suits. However, if you would like to speak to me personally, please do e-mail me on harry@asuitthatfits.co.uk.
Once again, we thank you for your feedback, it helps us to continually improve our service.
Best wishes,
Harry Tremaine
Hi This is Russ and I posted an objective piece of feedback on 15th July 2009. I eventually got my suit in September 2009 six months after I had paid for it. The suit is lovely, however.
ReplyDeleteHaving only worn it once per week say over 46 weeks, the jacket lining tore under the arm and the back lining seam was pulling. I revisited the tailor in Leeds (60 miles round trip) who apologised and commented it was appalling that the lining had torn. It would be fixed within 10 days.
The suit arrived two weeks later, exactly in the same condition as I left it in Leeds. Do not ask me what was done to it, probably nothing other than travel up and down the country.
Now I am told the Tailor I saw at Leeds has left the business. There are no notes and can I send some more photos, to check if its wear and tear. The older suits from Slaters and two or three years older have no problems with seams whatsoever. I have sent the photos twice and no joy. Whatever happened to taking responsibility?
ReplyDeleteDavid, you told me on the phone that you wanted me to be happy with my suit? Is my negative review poste on your website? I don't think so.
I had a suit made by A Suit that Fits some time after they opened. The experience was also not great although with alterations, it has been bearable. I had gone for the tailor measurement rather than self measure so they did what they could to put it right and the staff were friendly. The problem is that it has never really been 'right' from day one and the material feels rather cheap also. I do not enjoy wearing the suit. I have had poor experiences too with Raja Fashions who used to be good when they first started but who have become exceedingly greedy nowadays and are not interested in anyone who just wants one suit at a time and who is spending any less than, say, £1000. I had 5 suits made with them over the years and their quality and fit was reasonably good, better than A Suit that Fits, but their attitude offends. I have had a couple of suits made at Robert Tracey in Staines: http://www.roberttracey.co.uk/ They are a small established company and the suits are made here in the UK. The average price for a suit in a basic but good quality material was around 600 and I had a nice jacket made for 500. The fit was superb. It does not really seem sensible to me to have suits made abroad when one can get a much better fitting in the UK from a regional tailor. The only problem is that Robert Tracey does not seem to stock a wide selection of material but what he has is of high quality.
ReplyDeleteHello Russ,
ReplyDeleteFirst of all, I'd like to thank you for your feedback, it helps us to constantly improve our service. We're very sorry to hear that you've not received the impeccable customer service that we pride ourselves on. Our dedicated customer service team is now in touch with you in regards to the issue. If you would like to e-mail me personally, please contact me at: harry@asuitthatfits.co.uk.
Best wishes,
Harry
Anyone tried Addison and Steele?
ReplyDeleteIt's interesting to read of other people's experiences with ASTF. I was willing to wait the six weeks or so for the suit to be made and adjusted so went for one around the £450 mark. Initially, I was pleased for I soon found the quality was poor - a pocket fell apart after a few uses and after waiting the six weeks for this to be fixed the hem on the trousers went.
ReplyDeleteWhen I returned the suit the second time to have it fixed I was reassured that it was a high priority and would have a 'full MOT'. I started chasing them after a couple of months when I'd still not heard anything. I was kept waiting a further two weeks before getting a reply - it turned out they'd lost my suit!
So since paying the money, the suit was in my possession and usable for only a few months out of 11. And it obviously had faults from when it was made that has meant that I have wasted considerable time and effort dealing with ASTF. So I asked for a refund and have been told that ASTF won't do them (after lots of emails and conversations). Their response is that faults should be considered 'adjustments' so they try to side-step consumer rights this way. I'm obviously welcome to have the suit sent back to me and fixed asap when the next fault occurs.
Needless to say, I'm very unhappy and this has become a terrible experience.
Hi all - I just wanted to thank all of the contributors above for taking the time to provide detailed feedback on their experiences with A Suit That Fits.
ReplyDeleteI am in the market for a personalised service like this, however it seems clear that their service does not seem to offer much value for money. I have to say that I am very surprised at the number of people who have said that they attended at ASTF to have measurements taken by their staff, but received significantly ill fitting, even unwearable garments. This seems extraordinary.
Combined with the evidence of poor stitching and other basic quality issues, I shall be avoiding ASTF. Thanks again to everybody for your candid feedback.
Similar problems to others on here. Now going back for my 7th fitting, the suit has never been right, I wish I'd seen this thread before I started. I no longer have the confidence that they can get it right at all, every time they adjust something, something else goes wrong. I will be requesting a refund next week then I'll contact Trading Standards if not forthcoming.
ReplyDeleteAndy (Leeds)
Hi, thought I'd pop back with an update on my ASTF saga... Since my last post I have seen the visiting tailor initially being given the explanation for the jacket being so tight across the back and arms that 'most people take their jackets off before working at the keyboard'!! Really?? What about driving then? That was challenging trying to navigate a roundabout before the circulation stopped...
ReplyDeleteAnyway they have almost fixed the jackets now and I'm booked in for another visit to the tailor in May hopefully for the final time. I really wish I'd gone to TM Lewins and got 4 suits that fitted reasonably well than wait 6 months for 2 suits that may or may not fit.
Please avoid ASTF unless you really want to pay for a product that will take up to 6 months to be wearable!
Jim
Hello.
ReplyDeleteJust wanted to say thank you to everyone who took the time to write a review on here. I was considering using A Suit That Fits, but having read your reviews, I'm not going near them.
It's very kind of you to help other avoid the problems you had. So thanks again for being so helpful.
Doug.
Hi,
ReplyDeleteAs my A Suit That Fits (ASTF) saga is nearly complete I thought I'd put a (hopefully) final update...
After more visits to the travelling tailor than I can remember over the past 7 months, I now have two suits that fit reasonably well. They don't fit as well as my original ASTF suit but after 7 months I really can't be bothered with the constant to and fro.
I guess this apathy is what ASTF relay on to stay in business. I must say that since David became the visiting tailor I feel I've had a much better service, he certainly seems to understand the mechanics of fitting suits, which is more than I can say for his predecessor. However I'm not sure the team that back him up are as competent.
So having excitedly ordered my two suits in November 2010 and looking forward to having two more nicely tailored suits, I now find myself in July 2011 with two suits that fit OK and a desire NEVER to do business with ASTF again. In fact I'm positively going out of my way to tell any one who'll listen about my A Suit That Fits drama.
Please, if you found this thread with a view to buying a suit from A Suit That Fits, save yourself a lot of hassle and look else where!!!
Jim
Just to add to the above sagas, my husband ordered a suit from ASTF at Christmas and we paid in full (note to self, never pay in full on ordering again) and were told it was ready in February.
ReplyDeleteOn the first fitting it was obvious that the suit was very poor quality, and very poorly made. The pocket flaps were different sizes from the pockets, the bonding on the lapels was uneven, the sleeves were wrinkled where they attached to the body of the suit and the trouser legs were different lengths! Every fault was dismissed as either something that could be dealt with by pressing (why wasn't it done in the first place) or what we should expect from a tailored suit. We have both had made to measure garments in the past and have never been expected to accept something second rate before!
In trying to sort this out we were pushed from pillar to post to arrange further fittings, telephone messages were not returned, emails were ignored for weeks on end so any suggested dates for fittings passed. In short, not what you expect from a company in the service industry. In the end we just gave up.
A £500 lesson learned - don't do business with them and ensure that everyone we come across knows the same. With some luck the negative publicity will eventually force them to either pull up their socks or go out of business.
Hello, I'm Helen, I work in the marketing team for A Suit That Fits. Firstly, I’d like to say that our aim is to ensure that every customer goes away delighted. We work hard to ensure this, but if any customer feels that they have no option but to comment on a thread like this, then we apologise for letting you down. Please rest assured that we are committed to getting it right for you.
ReplyDeleteWe take reviews of our service very seriously and treat every negative experience as an opportunity to improve the service for everyone. Our commitment to customer service runs throughout our business; I would like to direct readers and contributors to this thread to this letter explaining our commitment to our customers from David, one of our Directors:
http://astf.me/LetterFromDirector/
You are also welcome to comment and talk to us on Facebook and Twitter:
Facebook here: http://www.facebook.com/aSuitTF
Twitter here: http://twitter.com/asuitthatfits
For any customers (new or returning) interested in our fitting process it is detailed here:
http://astf.me/FittingGuide/
We have read all of the comments on this thread and while we regret that we do drop the ball sometimes, we have worked hard to prevent issues arising in the future, as well as working to resolve all the specific outstanding issues. I have addressed specific posts here:
Russ – thank you for your feedback, I hope that you are now happy with your re-lined jacket and if you have any further comments please get in touch. You can contact me directly at Helen@asuitthatfits.co.uk.
Mr Danson – we are still keen to put this right for you and I know that your Style Advisor has been in touch. Please do get in touch with either myself or David so that we can resolve the matter.
Roy – we would love the opportunity to get you in for your first fitting. The fitting process is a key stage in getting your suit just right. If you would like to book an appointment please call 020 3006 7999 or you can speak to me directly on 020 3405 1053.
Adrian – I believe we have taken the appropriate action to fit you with a suit that you are happy with. I know that the customer care team has tried to contact you to ensure that you are delighted with your suit, however, if you do decide that further action is needed please do contact me and I am sure I can help you (Helen@asuitthatfits.co.uk).
Andrew - we have recently seen you back in the Leeds studio where Dean completely re-measured you. I hope that you enjoy your new jacket and if you have any further feedback please do get in contact (Helen@asuitthatfits.co.uk).
Jim – Talking to your Style Advisor, I believe that we have now done everything we can to get the fit of your suit just right and I hope that the suit now meets your requirements. Please get in touch if you would like to discuss your experience further (Helen@asuitthatfits.co.uk).
All Anonymous users – We always try our hardest to ensure we know of any outstanding customer issues. It is difficult to track when we do not have a name, so please contact me to discuss your order at Helen@asuitthatfits.co.uk, alternatively you can contact our customer service team at onlinesupport@asuitthatfits.com so that we can resolve the issue.
Our aim at A Suit That Fits is to ensure that every customer goes away delighted. If any customer has any customer queries please direct them to onlinesupport@asuitthatfits.com or call 020 3006 7999 and one of our customer care team will be happy to help you.
At A Suit That Fits we are always working on how to delight our customers with our products and service, and we would love Permanent Style readers to get involved.
ReplyDeleteOur new mystery shopper program helps us get real feedback from customers when they order a new suit, and everyone who completes a report gets a free accessory to say thank you. If you would like to be a mystery shopper please comment below, and email helen@asuitthatfits.co.uk with your contact details.
Every Permanent Style reader that comments below and emails Helen will be in with a chance to WIN A TAILORED SUIT from our Distinguished range as well. (Please go to www.aSuitThatFits.com/termsandconditions for our competition T&Cs).
Cue the predictable response from A Suit that Doesnt Seem to Fit Maketing Team ...Thankyou to all genuine customers for your less than positive reviews. I was thinking of buying one and guess what..
ReplyDeleteDear Anonymous, we'd love to invite you into one of our studios for a no obligation appointment, take you through the experience and show you our product, systems and processes. You could even become a mystery shopper and claim a gift for doing this. Please email me at helen@asuitthatfits.co.uk for more information.
ReplyDeleteHmmm, I wish I had spotted this thread prior to putting in my order earlier this year. Unfortunately I too had the same experience that many of you other readers were subjected to. I cannot really fault the ‘advisors’ that I met, who were all very courteous, friendly and (seemingly) wanted to get the problems sorted out for me. But the quality of the garment really let them down. I kept a copy of the feedback I sent to them, which read as follows:
ReplyDelete“At the beginning I was quite optimistic about the experience and the end product; however I'm sorry to say that I've been left rather disappointed.
The first fitting in February didn't get off to a great start as there was no shape whatsoever to the coat, although I'd ordered a slim fit, the tail ended up half way down my calves, and the sleeves were far too long. It was tacked to a more shaped fit and sent away to be altered and shortened. I then came back for another fitting, and still the tail was too long.
Once it was re-shortened I took the coat away thinking I was happy with it, however when I got home I asked someone to look at it and they mentioned that the back was sagging a lot. After a further look, I also noticed that it was quite ‘flabby’ above the waist which, I believe, is to do with the waist of the jacket being cut too low.
I took it back and the staff in the branch, I have to say, were very helpful and seemed more knowledgeable in trying to sort the problem out. Whilst still not quite right (the waist is still too low, and there is still sagging in the back), with under two weeks to go until I get married and need to wear the coat, I’ve little choice but to stick with how it is.
As I say, I was feeling quite optimistic at the start, but I’m afraid to say I am now a little more apprehensive about getting any further items made.”
This was sent in August, just over a week before I needed to wear it at my wedding – six months and numerous trips and alterations to get a morning coat that kind of fitted there or thereabouts! I knew someone who, although not a tailor, worked in the business and had extensive experience of garment construction. She had a look at it and immediately identified further problems – the shoulders were too broad and where the arms had been sewn back on (from being shortened) they did not fall straight and were crumpled at the armhole seam (she used a term for this, which I cannot recall).
They did respond to this feedback and I got a call from someone who gave the same marketing talk as others of you have had – “we work with you to ensure that you're delighted with your suits… we would never like you to have an ill-fitting suit… we would not be satisfied in letting someone leave us unhappy…” Having read about others taking up the offer of having their ill-fitting suits altered to “fit perfectly”, going through the hassle of it once is by far enough for me. I’m no longer ‘apprehensive’ of getting more items made, I will be going elsewhere. I just hope others thinking of ordering a suit see this first and do the same.
Dear David,
ReplyDeleteI am sorry to hear that you were not completely satisifed with your garments. As I understand the date of your wedding has now passed? Could I ask that you contact me at helen@asuitthatfits.co.uk and provide me with the order number and I can investigate this further? I look forward to hearing from you soon,
Helen Buckle
Junior Marketing Executvie
Anonymous on 14 January 2011 10:00 said
ReplyDelete"You can have a suit tailor made, stitched in the UK and fitted by professionals for the same price ASTF charges and the material will be considerably better."
Please do tell where??? Ive been looking to buy a good fitting business suit all week for work and just cant find one! I was going to buy a suit from ASTF and pay upto £400 but now im not so sure unless someone from ASTF gives me a money back guarantee! (times are hard)
Hi Issy,
ReplyDeleteThank you for your comment. We do offer a fit guarantee which means that we will work with you to ensure that you are happy with the fit of your suit and make as many changes as are required without many additional charges. You can read more about our fitting process here;
http://astf.me/FittingGuide/
I understand that your confidence in A Suit That Fits may have been affected by the above comments and so, I'd like to invite you into one of our studios for a no obligation appointment. That way you can meet one of our tailors (we have both male and female tailors) who will be able to talk you through the process and how we work. Of course, this would be free of charge, please email me at helen@asuitthatfits.co.uk if you would like me to arrange this for you.
Helen Buckle
Junior Marketing Executive
Hi Helen
ReplyDeleteThanks for your reassuring comments. I will give ASTF a try! I am in Manchester and I will visit the Studio there for a fit. Ill post an update on here to say how it all went.
Hi Issy,
ReplyDeleteThat's great news. I'll make sure that you are not charged for your initial appointment. If you could drop me an email when you have booked your appointment I will make sure that the message is passed on, helen@asuitthatfits.co.uk. We also run a mystery shop program to gain feedback from customers in order to improve our service. As a thank you for completing this report, we offer a sartorial gift up to the value of £35. If you are interested in completing this for us I can send you more details. Otherwise, we look forward to hearing your updates via this thread.
If you have any other questions at all do not hesitate to contact me directly or the team on 020 3006 7999.
I have recently bought a pair of trousers from A Suit that Fits. They arrived last week and sadly are way too big over the hips, have pockets that jut out a lot when I sit down and no back lining to the seat of the pants. Front lining unfinished on one side - so will continue to fray. They are not wearable.
ReplyDeleteE mailed them on Thursday night but still waiting to hear back - I hope they will let me use a local tailor to rectify, assuming this can be done - otherwise I will have the hassle of getting to their local office in ST ALbans which is only open from time to time.
I am going to give them the chance to rectify before I report it elsewhere.
Dear Anonymous,
ReplyDeleteThank you for your feedback. I'm sorry to hear that your trousers are not fitting well. However, I must remind you that there is a fitting process that happens after you receive your items so that we can ensure you have the perfect fit and we will work with as many times as necessary to make sure that you get a fit that you are happy with. Please read our fitting guidelines here for more information;
http://astf.me/FittingGuide/
I'd recommend that you give us a call to discuss your issues with the customer service team and they will be able to advise you on the best course of action. You can get them on 020 3006 7999. Also, that you bring your trousers back to us to rectify the fit so that we can then make the necessary changes to your pattern for future orders. These alterations should be at no extra cost if you bought our fit guarantee.
If you have any questions at all please contact our customer care team on the telephone number above or contact me at helen@asuitthatfits.co.uk.
I hope that helps and we look forward to fitting your garments.
Helen Buckle
Junior Marketing Executive.
ASTF need to remove the fact that they create suits for women from their website and all marketing, as they is a service they sure cannot offer. I waited over 7 months to get mine and after numerous fittings and measurements by the ASTF team the suit was made over 4 times i was told that they cannot make it and offered a refund. Surely it does not take 7 months to say this and they could have mentioned this before and the fact that no compensation was offered was beyond belief. I would advise the ladies to stay well away them this company to to invest your time and money elsewhere.
ReplyDeleteDear Anonymous,
ReplyDeleteI am sorry to hear that you were not fully satisfied with your suit. Although we state 6-8 weeks for your suit to be ready for the first fitting, the fitting process can take longer than this as each suit is unique. However, I do appreciate your frustration and the time you invested into the suit is very unusual. I'd ask that you email me with your order number so that I can look into this for you and look for a resolution. Please send your order number to helen@asuitthatfits.co.uk.
We have invested a huge amount of development into our ladeis wear and we are confident that we can fit our female customers with suits that fit them as well as our male customers.
Please do have a read of our fitting guide http://astf.me/FittingGuide/ it details our process for ensuring the perfect fit and we will work with you as many times as necessary to make sure you leave with a suit you are delighted with. On some occasions we do offer a re-make so please read the guide as this will help you to ascertain whether you are entitled to a re-make. If you have any other questions or concerns please contact out customer care team on 020 3006 7999 and they will be happy to help you.
I saw "Anonymous" write a review of her husband's suit from Suit The City further up. I have had an awfully bad experience with Suit The City and just wanted to convey that, for the sake of balance, to anyone who was thinking of following her recommendation.
ReplyDeleteA bespoke suit (and 3 extra trousers and 5 shirts) from Suit the City ALL did not fit me, and they insist it is my fault for putting on weight when I have in fact lost weight since the original measurements were taken. To put it into context, I am a 5'9" guy who weighs 10 stone! I have also discovered that neither of the women running Suit the City are qualified tailors, but business women working on franchising their idea, claiming that "no tailoring experience" is necessary to run one of their business franchises. Well, that sort of shows in the experience I have had with them. I so regret trying them in the first place now, but they were advertising at the Royal Society of Medicine, which is usually a sensible sort of institution with good quality standards.
I am now having to go back for 3rd and 4th fittings on the various garments (imagine the time implication of the amount of travel that is going into this!), having to put up with comments about being a difficult customer, and they are refusing to offer a refund although I have asked for one. Instead, they seem obsessed with using a fictitious weight gain on my behalf as an excuse for their inability to get the right fit on me, after they initially were trying to get me to accept trousers that cut off the blood supply in my legs when I sat down, shirts that the top button cannot be closed on, and with short sleeves so wide that I could fit at least 3 arms in them. This is not to mention the suit jacket which hangs in diagonal folds across my chest and back as soon as it is buttoned.
From what I can tell above, A Suit That Fits cares about their public profile and customers' experience and does not insult them in correspondence. Maybe that would be something for Suit The City to learn from... I will certainly be moving my business elsewhere in future.
I ordered my suit in March. After several adjustments we gave up and ordered a remake. Drop-dead date 23rd Nov.
ReplyDeleteIt didn't arrive. No call. No notice. I called ASTF to be told one more week (they said that last time and it missed that too). No good. Major event is next Monday and Tuesday.
ASTF NBG
Dear Heafod,
ReplyDeleteI'm sorry to hear that your suit has been delayed. In certain circumstances we offer a re-make if we cannot produce the suit the first time to your satisfaction, this is completely free of charge and we will work with you as many times as necessary to get your suit right. Please see our fitting guide for more information;
http://astf.me/FittingGuide/
I'd recommend that you give us a call to try to resolve this matter for you. I tried to look up your order under the name 'Heafod' but this showed no results on our system. In order for us to be able to resolve your suit issues we need to link you to an order number. Please call our customer care team on 020 3006 7999 with your order number to ensure that we are able to do everything we can to get the suit back to you in time for your events next week.
We look forward to hearing from you soon.
Helen Buckle
Junior Marketing Executive
I found this comment thread a little while after ordering my first suit from A Suit That Fits and was a little concerned. However the problem with such reviews and comment threads is that it is only the delighted or highly disappointed people that post and even then mostly the unhappy ones.
ReplyDeleteI am actually extremely pleased with my suit. It was an absolute bargain at £500.00 and is far better fitted and finished than other "designer" suits that I own. The only thing I don't care for is the cheap looking buttons but they are easily changed. I was measured at the start and then had a second fitting once the suit was ready to sort out some details and make a few tweaks.
A Suit That Fits have been nothing other than helpful and genuinely seem to want to improve their service. So unless you can comfortably afford to spend thousands on full English bespoke then A Suit That Fits seem a fine option to me.